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Support.com

Data Analyst II Job at Support.com in Frisco

Support.com, Frisco, TX, United States, 75034

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DATA ANALYST II

The Data Solutions Specialist is a key contributor on data initiatives through the delivery of data pipelines, reports, dashboards, and insights derived from business intelligence assets. They ensure data sourced for pipelines, reports, and dashboards they deliver are from quality data sources while also supporting data preparation requirements for analytics team members. The Data Solutions Specialist serves as a front-line data user that supports manual and automated data quality processes to ensure company data is maintained at a high quality. Through this function, the Data Solutions Specialist also recommends methodologies to improve data quality and analytical preparation processes. Additionally, they serve as a source for business requirements for strategic data initiatives.

Position Responsibilities

Reporting

  • Delivers complex ad hoc reports and dashboards based on documented business requirements.
  • Provides functional oversight to junior team members in the delivery of customized reports and dashboards.
  • Maintain data and visualization capabilities of developed data assets to ensure quality and support reuse.
  • Oversees the delivery of reporting capabilities as a part of a delivery team executing consultative insights and analysis to business decisionmakers.
  • Performs routine quality checks on existing data assets to ensure integrity and recommends solutions to data quality issues.
  • Supports the enterprise data strategy by delivering requirements supporting report automation, SLA's and data quality thresholds based on business needs.

Data Wrangling and Modeling

  • Manipulates and integrates data from existing data products, pipelines, and reports to support data value delivery.
  • Performs ad hoc data quality checks on pipeline data to support data quality management and issue remediation processes.
  • Provides requirements to Architects to support data design requirements for strategic data assets.
  • Ensures data integration efforts supporting business requirements conform to established Enterprise and domain data models, as required.

Insight Delivery

  • With some oversight, provide business intelligence advice and insights to business stakeholders supporting fact-based decision making.
  • Provides ad hoc data pipelines for analysts to support complex insights and analysis.
  • Oversees activities of junior team members in the delivery of data visualization and reporting to support insight delivery and advanced analysis.
  • Other duties as assigned.
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