Receptionist Job at Rosecrance Behavioral Health in Freeport

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Position: Receptionist

Overview

We are looking for a Receptionist to join our team at Rosecrance Behavioral Health. The role includes greeting visitors, answering and directing phone calls, and performing clerical duties while upholding our mission of hope and recovery.

Position Summary

The Receptionist responsibilities include answering and directing phone calls, greeting and assisting visitors, and performing clerical duties. The role also includes handling inquiries, participating in team meetings, and adhering to the Rosecrance Corporate Compliance Program and Code of Conduct. Providing exceptional customer service and serving as a role model for staff, clients, and customers is essential. Additional related tasks may be assigned by management.

Qualifications / Basic Job Requirements

• High school diploma or GED
• Reception experience or an equivalent combination of education, training and experience
• Excellent oral and written communication skills

Essential Responsibilities

• Work hours assigned by leadership and be available to work additional hours when necessary.
• Respond to all incoming phone calls, directing them to the appropriate parties or taking messages as necessary.
• Welcome all visitors and ensure they are directed to the appropriate parties or locations.
• Perform miscellaneous clerical duties as assigned.
• Serve as a member of the Clerical Team and participate in all team meetings and activities.
• Understand and comply with all the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Schedule

• Monday - Friday 8:30am - 5:00pm

Shift

1st

Work Location

Rosecrance Stephenson County - Freeport, IL

Work Mode

Onsite

Compensation & Rewards

Based on education, experience, and credentials

• Starting pay HS/GED - $18.43/hr.
• Starting pay Associates - $19.37/hr.
• Starting pay Bachelors - $20.25/hr.

Our Benefits

Rosecrance values its employees and offers a comprehensive benefits package for you and your family:

• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan with certain facilities offering an on-site gym
• Discounts at participating retailers
• Daily pay available through financial wellness provider: UKG Wallet

Who We Are

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

Our Health and Safety Commitment

We maintain a zero-tolerance drug-free environment, including marijuana, to prioritize safety for staff and clients. All candidates must pass an occupational health screening, ensuring a secure and healthy workplace.

Equal Employment Opportunity

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Our Partnerships

• AARP Employer Pledge Program
• MSEP (Military Spouse Employment Partnership)

Ready to Make a Difference?

Apply today and be part of something bigger! Your role at Rosecrance will help transform lives—starting with your own.