Goodwill of Greater Washington is hiring: Administrative Receptionist in Washing

Overview

Administrative Receptionist role at Goodwill of Greater Washington. Provides administrative support to the marketing and communications team through the management and creation of operational documentation, information dissemination, creative development, event support, and internal and external communication. This position may also provide administrative support for other teams as required. Acts as a liaison between the agency and the public by coordinating central switchboard telephone service, vendor deliveries, and directing visitors/clients. The role supports the administrative needs of other departments as required and behaves in accordance with divisional and organizational RISE values and expectations.

Essential Competencies

• Customer Focus
• Interpersonal Savvy
• Organizing
• Planning

Essential Duties and Responsibilities

• Provides administrative support to the marketing and communications team. This can include, but is not limited to, Excel spreadsheets, labeling, folding and stuffing bulk mailings, mail merging, label creation, flyer design, typing/transcribing web and/or collateral content and other administrative tasks as required.
• Manages important marketing documents and files both digital and hard copies.
• Supports internal communication efforts with content/collateral development and distribution as directed by team management.
• Provides administrative and logistical support for GGW special events, donation drives, and community engagement activities under the direction of team management.
• Provides additional administrative support to other teams as necessary and approved by Chief of Collaboration, Communications, and Marketing.
• Greets persons entering establishment, determines the nature and purpose of visits, directs visitors to specific destinations, answers questions and provides information on the agency’s programs and services.
• Answers inquiries and obtains information for the general public, customers, visitors and other interested parties.
• Uses proper telephone etiquette while operating the switchboard to receive incoming calls.
• Accurately transcribes messages left on overnight answering machine and distributes to appropriate staff.
• Maintains visitor log.
• Receives and signs for parcels to be distributed; schedules parcels for pickups.
• Contributes to the security of the agency by helping to monitor the access of visitors while at GGW headquarters, including maintaining visual contact with visitors and ensuring staff badges are displayed.
• Informs staff of visitors.
• Training and orienting front desk relief staff and temps as needed.

Other Duties and Responsibilities

• Distributes mail to HQ personnel; meters daily outgoing mail and ensures cost centers are accurately tracked.
• Maintains lobby and receptionist desk in a neat and orderly fashion; ensures collateral material is properly stocked.
• Ensures unsolicited handout materials are not distributed.
• Attends to the comfort of guests waiting in the lobby and escorts them to necessary meeting areas when required.
• Updates telephone lists for headquarters, contracts and retail division as needed.
• Checks and responds to emails or distributes to appropriate team members.
• Collects and distributes applications and sends postcards to applicants; forwards applications and paperwork to appropriate team member/s.
• Full-time in-office attendance is required.
• Occasional weekend, early morning and evening work required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Required Qualifications

• High school diploma or equivalent.
• Ability to use proper telephone etiquette while handling multiple incoming telephone lines.
• Excellent command of the English language including correspondence style, grammar, spelling and proofreading.
• Excellent customer service and interpersonal skills and the ability to interact with the public in a courteous and professional manner.
• Excellent communication and interpersonal skills with the ability to use tact and diplomacy with diverse populations.
• Proficient in Microsoft Office Suite, including Word, Excel and PowerPoint.

Preferred Qualifications

• Previous receptionist or administrative experience preferred but not required.
• Ability to multi-task.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Non-profit Organizations