San Bernardino County is hiring: Call Center Manager* in Colton

Overview

Arrowhead Regional Medical Center (ARMC) is recruiting for a Call Center Manager who will manage the Call and Referral Center operations, ensure high-level customer service, approve and recommend assigned staff duties, and act as the point of contact for department heads and stakeholders.

Responsibilities

• Oversees and assesses program objectives, ensuring effective implementation and monitoring. Evaluates staffing and service delivery to ensure efficiency, effectiveness, and compliance with established standards.
• Supervise professional, para-professional, technical and other support staff; may supervise through subordinate supervisors; assign and review work; prepare and sign work performance evaluations; responsible for hiring decisions and disciplinary actions.
• Monitor program quality assurance, participate in performance improvement activities, complete regulatory requirements, and ensure compliance.
• Coordinate and facilitate contract activities related to compliance, service delivery operations, and budgetary preparation and monitoring.
• Coordinate the planning, development, implementation, and maintenance of departmental operational policies and procedures to assure delivery of the highest quality of services.
• Represent the department on task forces, planning bodies, and committees.
• Prepare a variety of reports and correspondence.

Official Job Title

ARMC County Medical Services Program Coordinator (CMSP). For more detailed information, refer to the ARMC County Medical Services Program Coordinator (CMSP) job description.

Benefits

• HEALTH BENEFITS: Medical & Dental: Family Coverage; Vision: Employee Coverage; Premium subsidies to offset health costs; Flexible Spending Account: Pre-tax account for qualified healthcare expenses
• PAID TIME OFF: Up to 4 weeks accruable vacation with cash-out option; 11 days accruable sick leave; 15 paid holidays; Perfect Attendance Leave; Flexible work schedules (in some departments)
• RETIREMENT PERKS: Generous pension; Retirement reciprocity may be available; 457(b) Deferred Compensation; Retirement Medical Trust (RMT)
• Other: DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short/Long-Term Disability; Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

Conditions of Employment

Pre-Employment Process: Applicants selected for these positions must pass a background investigation, physical, and verification of employment history and education.

Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Experience: Three (3) years of experience supporting Referral and/or Call Center operations for a healthcare organization AND two (2) years as a designated lead, supervisor, or manager supporting Referral and/or Call Center operations for a healthcare organization (experience may be concurrent).

The ideal candidate will possess a Bachelor’s Degree in business or healthcare administration. The candidate will have supervisory experience over professional staff for an acute care hospital Referral and Call Center.

Application Procedure

Please complete and submit the online employment application and supplemental questionnaire by 5:00 p.m., Friday, September 19, 2025. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Ensure all relevant experience is indicated in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.

All communications regarding the selection process will be via e-mail. Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment. Check your GovernmentJobs account for notifications. Update your firewalls to allow e-mails from San Bernardino County through governmentjobs.com. Update your Spam, Junk, and Bulk settings to ensure it will not block communications from e-mail addresses with the domain "@hr.sbcounty.gov". Keep your personal information updated to receive all communications regarding this recruitment.

To ensure timely submission of your online application, please allow ample time to complete and submit before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. You will receive an onscreen confirmation and an email after successful submission; save or print them for your records.

If you require technical assistance, review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Human Resources is not responsible for issues or delays caused by the computer or browser used to submit the application.

EEO/ADA and Veterans’ Preference

San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA accommodations: if you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans’ Preference: Eligible veterans and their spouse or widow(er) may be awarded additional Veterans’ Preference points. For information and instructions to request Veteran's Preference points, refer to the Veterans' Preference Information (Download PDF).