IT Applications Specialist Job at San Bernardino County in San Bernardino

Overview

The Innovation and Technology Department (ITD) is at the forefront of driving digital transformation and innovation, delivering solutions to enhance county operations. The department has earned accolades such as the NACo Award and the Digital Counties Award, highlighting its commitment to technology-enabled efficiency, accessibility, and community engagement. ITD is seeking skilled IT Applications Specialists to improve end-user efficiency by providing expert support for applications and reporting tools, help staff use technology effectively, and support ongoing improvements in business processes and IT systems.

This position requires strong technical and analytical skills with the ability to bridge business requirements and IT solutions.

Responsibilities

• Collaboration: Works closely with IT and development teams to understand user requirements, validate enhancements to application functionality, and implement software updates.
• User Training: Develops and delivers training for end-users on new and existing applications, and creates user guides and documentation.
• Technical Support: Provides technical assistance and troubleshooting for application-related issues, ensuring minimal downtime and efficient resolution of problems.
• Problem Solving: Analyzes user needs and provides solutions to improve business processes through effective application use.

Official job title: Applications Specialist. For more detailed information, view the Applications Specialist job description.

Note: This recruitment will be used to fill vacancies specifically at the Innovation and Technology Department (ITD).

Benefits

• Health Benefits: Medical and Dental: Family coverage; Vision: Employee Coverage; Premium subsidies to offset health costs; Flexible Spending Account (FSA): Pre-tax for qualified healthcare expenses.
• Paid Time Off: Up to 4 weeks accrual vacation with cash-out option; 11 days accrual sick leave; 15 paid holidays; Perfect attendance leave; Flexible work schedules (in some departments).
• Retirement: Generous Pension; Retirement reciprocity may be available; 457(b) Deferred Compensation Plan; Retirement Medical Trust Fund.
• Other: DCAP Account, County-paid life insurance, AD&D, 529 Savings Plan, short and long-term disability, wellness program, commuter services, employee discounts, annual tuition reimbursement.

Additional information review the Benefits Summary for the Administrative Services Unit and related resources.

Eligibility and Requirements

Conditions of Employment

Pre-Employment Process: Applicants must successfully pass a background check and a job-related physical exam, including a drug test, prior to employment.

Shift: Some positions may require availability for night and swing shifts, weekends, on-call duties, and holidays as needed.

Sponsorship: San Bernardino County cannot consider candidates who require Visa Sponsorship. Candidates must have legal right to work in the United States.

Required Experience: Two (2) years full-time equivalent experience supporting business applications, including troubleshooting, instructing end-users, and resolving problems. Proficiency in advanced features of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required.

Education Substitution: Thirty (30) semester/forty-five (45) quarter units in information technology, business administration, or related field may substitute for up to one (1) year of the required experience. List coursework on the application; applications will be disqualified if coursework or certificates are not listed.

*Education earned outside the United States must be evaluated for equivalency by a recognized credential service.

Ideal candidate qualifications:

• Bachelor’s degree in information technology or computer science.
• Experience with Microsoft 365 and SharePoint Online.
• Experience with project management platforms such as KeyedIn.
• Experience creating reports, managing tickets, and providing training.

Examination Procedure: A competitive evaluation of qualifications based on the application and supplemental questionnaire. Include detailed descriptions of qualifying experience and skills; only the most highly qualified applicants will be referred to the Department.

Application Procedure: Complete and submit the online employment application and supplemental questionnaire before the posted deadline. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires. Allow ample time to submit and ensure you receive confirmation. If you do not receive an onscreen confirmation and email, your application may not have been received.

Technical Assistance: For help with the online application, review the Government Jobs online application guide or contact the Toll-Free Applicant Support line at (855) 524-5627. Human Resources is not responsible for issues caused by internet connection or browser problems.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA): San Bernardino County is an EEO and ADA-compliant employer, dedicated to equal employment opportunities for all employees and applicants.

ADA Accommodation: If you need accommodations during the testing process, submit the Special Testing Accommodations Request Form within one week of the recruitment filing deadline.

Veterans' Preference: Eligible veterans and eligible spouses or widows/widowers may receive additional Veterans' Preference points. See the referenced information for details.

For more details, review the Applicant Information and County Employment Process.