Russell Tobin is hiring: Call Center Representative in Columbus

Base pay range

$18.00/hr - $19.16/hr

Position Description

Join our Client as a Customer Support Representative where you\'ll handle incoming phone calls regarding various service inquiries. You\'ll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world-class service.

Key Responsibilities

• Addressing incoming phone calls with a high degree of accuracy and efficiency.
• Providing support on cash management products, online services, and general financial inquiries.
• Contributing to a fast-paced, team-oriented environment.
• Multi-tasking and adjusting quickly to changes in a busy financial service center.

Qualifications

• Preference for a College Degree or Previous Contact Center Experience.
• Highly professional, career-driven, and committed to delivering world-class service.
• Excellent communication skills and ability to work effectively in a team environment.
• Strong aptitude for multitasking and adjusting to fast-paced environments.

Work Arrangements

• Remote to Start: Kick off your journey with us from home. All classes and training sessions will be held remotely for 4-5 weeks.
• In-Office Experience: After training, role transitions to 5 days per week in-office for collaboration and hands-on experience.
• Hybrid Work Flexibility: After 6 months of service, a hybrid schedule is available—3 days in-office and 2 days from home.

Why Join Us

• Opportunity to work with a reputable financial institution.
• Dynamic and collaborative work environment.
• Competitive compensation package and opportunities for career advancement.
• Be part of a team dedicated to delivering excellence in client service.

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service, Administrative, and Finance
• Industries: Staffing and Recruiting, Banking, and Telephone Call Centers