Russell Tobin is hiring: Call Center Representative in Columbus
Russell Tobin, Columbus, OH, United States, 43224
Overview
Senior Recruitment Associate at Russell Tobin
Job Title: Customer Support Representative
Location: Columbus, OH
Pay Rate: $19.16/hour
Remote Start (First 4–5 Weeks): Begin your journey with us from the comfort of your home. All training sessions and classes will be conducted remotely.
In-Office Experience (Post-Training): After training, your role will transition to a full 5-day in-office schedule, enabling hands-on learning and team collaboration.
Hybrid Flexibility (After 6 Months): Upon completing six months of service, transition to a hybrid work model with 3 days in-office and 2 days remote.
We’re seeking motivated, client-focused professionals to join our team. In this role, you’ll be the first point of contact for clients, providing exceptional service for financial services and account management needs.
Responsibilities
- Handle a high volume of inbound calls.
- Assist clients with Cash Management products, online/mobile access, and general inquiries.
- Deliver top-tier customer service while meeting performance metrics.
- Learn and adapt quickly to new tools and processes.
- Work collaboratively with teammates to ensure client satisfaction.
Qualifications
- Customer service or call center experience.
- Strong communication, multitasking, and problem-solving skills.
- Comfortable with digital tools and multiple systems.
Benefits
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision), supplemental coverage (accident, critical illness, hospital indemnity), 401(k) retirement savings, life & disability insurance, employee assistance program, legal support, auto/home/pet insurance, and employee discounts with preferred vendors.
Details
- Seniority level: Entry level
- Employment type: Contract
- Job function: Customer Service and Administrative
- Industries: Investment Banking
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