BravoTECH is hiring: IT Support Specialist in Dallas

Overview

NO C2C Help- not even reverse referral (c2c-please do not send me an email)

Location: Downtown Dallas, TX (parking paid for) 5 days on site

Position details:Long Term contract , keep extending or can convert

• Please NOTE: The main reason our consultants love it at this company (even with the onsite requirement) is they are given opportunities to learn new skills and really grow in their career. It’s not for everybody — but for those wanting work stability and career growth — it’s perfect.
• Person MUST sit in office, 5 days, which is Downtown Dallas / Fountain Place Building. 75202
• Parking is company paid.
• This is long-term contract (great job stability)
• Great environment/growing team with lots of opps for growth!
• Really need dedicated candidates who will be reliable and show up to work daily with no issues.

Job Description

Hardware Support Specialist

Our IT Support Specialist primary functions are to work FreshService tickets as they come in, create the Active Directory accounts, and configure hardware for new hires and support our audiovideo solutions. We are looking for people that enjoy helping others and take pride in their work.

Responsibilities

• Perform configuration of end-user PC desktop hardware.
• Provide support and resolution of various computer hardware and software issues.
• Resolve end-user computer related issues via telephone, email, in person, or remotely.
• Must be able to diagnose and resolve moderately complex IT system hardware, software, network and user issues.
• Ability to setup laptops, phones, and printers.
• On occasion, contribute on projects such as software implementation and training.
• As needed, instruct end users in the appropriate use of equipment and/or software.
• Assist with technology planning and implementation of technology projects.
• Create and update documentation for systems and processes.

Desired Skills

• Candidate must be eager to learn and have excellent organizational and multi-tasking skills, exceptional initiative, and ability to work effectively in a professional atmosphere is required.
• Comprehensive knowledge of Microsoft products is required.
• Microsoft Office365 and Active Directory Experience is preferred.
• Strong written and oral communication skills is required.
• Customer-centric attitude and willingness to resolve issues cradle-to-grave is required.
• Experience with high-priority, VIP-heavy support environment; prioritization; patience is required.
• Windows/MacOS/mobile printer support experience is
• Strong experience with Mac Computers is required
• Conference room technology support — screen sharing, videoconferencing, telephony is preferred.
• Local technology stock management– ensuring equipment is on hand, shipping nationally when required.
• Have experience managing users in phone system: RingCentral, Talk Desk, Cisco is
• Have experience in Microsoft Intune and Azure Autopilot is preferred.

Perks

• Paid parking — can use garage for any downtown events as well.
• Food is subsidized. Only pay $6 for food in the cafeteria regardless of what you get (or how much).