Join to apply for the IT Support Specialist role at JD.COM
(Bilingual Mandarin & English)
Location: Irvine, CA / Fontana, CA
JD Logistics, the logistics arm of JD.com, has announced plans to double its overseas warehouse space by the end of 2025!
Job Responsibilities
- Provide technical support for network, surveillance, and IT systems across warehouse and office locations in North America.
- Assist in the deployment, setup, and maintenance of computers and hardware for regional offices and warehouses.
- Monitor and optimize network solutions (e.g., LTE, 5G), ensuring stable and reliable performance.
- Coordinate with global IT and procurement teams to source equipment, manage vendors, and support infrastructure standardization.
- Document technical procedures and maintain accurate records of systems, assets, and configurations.
Job Requirements
- Associate’s degree in Information Technology or Computer Science (Bachelor’s preferred).
- Minimum 1-2 year of relevant IT support or infrastructure experience.
- Solid understanding of computer setup, software installation, and peripheral configuration.
- Basic networking knowledge (e.g., routers, IP configuration, Wi-Fi, VPN).
- Familiarity with Windows OS; knowledge of macOS/Linux is a plus.
- Experience with hardware/software installation, user support, and IT documentation.
- Strong communication skills and ability to collaborate across time zones.
- Experience with cloud platforms (e.g., AWS, Azure) is a plus.
- MF in the office work schedule with flexible time
- Proficiency in spoken and written Chinese (Mandarin) is required
About JD.com
JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China’s largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.
Our International Business
We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.
International Logistics
JD Logistics (also known as JINGDONG Logistics), publicly on the Hong Kong Stock Exchange, provides technology-driven supply chain and logistics solutions, with a market-leading infrastructure network across China. JD Logistics has also developed a robust global supply chain network with highly automated warehousing and reliable international transportation solutions. Currently, JD Logistics operates approximately 100 bonded, overseas, and direct mail warehouses across almost 1 million square meters. The company provides comprehensive logistics support to a diverse range of clients, including both international enterprises and Chinese brands expanding globally.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Software Development
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