Cognizant is hiring: Field Services IT Support Specialist in Vienna

Overview

Job Summary: Responsible for supporting and maintaining end-user devices including Windows and Mac computers, mobile devices, and peripherals. Manage inventory and perform audits and disposals as needed. Provides technical assistance at the Tech Lounge, resolves hardware/software issues, installs updates, and supports remote/on-site troubleshooting.

Responsibilities

• Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients’ mobile devices and peripherals
• Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business
• Answering customer inquiries and providing support at Tech Lounge.
• Solving computer issues and prioritizing customer inquiries.
• Installing new programs, managing updates and providing technical support.
• Hands and feet support for network servers and conferencing teams
• Installing maintaining and troubleshooting required client software and hardware whether onsite or remotely.

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a Onsite position requiring 5 days a week in a client office in Vienna, VA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What do you need in this role?

Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and

Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools) preferred

Troubleshoot and resolve tickets within SLAs related to operations and end-user requests

Experience with a ticketing system- ServiceNow

Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.

Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.

Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.

Analyze troubleshooting and repair a wide variety of PC & MacOS problems related to hardware and software

Assist in developing and documenting improvements to current processes

Provide technical support for events video conferencing and audio/visual setups.

Salary and Benefits

Salary and Other Compensation: Applications will be accepted until September 12, 2025

The annual salary for this position is between $59,500 to $68,500 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.