AppleOne
Customer Support & Technical Specialist Job at AppleOne in Overland Park
AppleOne, Overland Park, KS, US
Job Description
Job Description
Customer Support & Technical Specialist
The Customer Support & Technical Specialist is responsible for providing front-line assistance to clients by resolving Tier 1 technical issues, assisting with website navigation, and managing support tickets in a timely and professional manner. The role combines customer service with technical troubleshooting, ensuring clients receive accurate guidance, clear communication, and a positive support experience. This position also plays a critical role in capturing customer feedback, identifying recurring issues, and sharing insights with internal teams to improve products, processes, and overall client experience.
Essential Functions and Responsibilities:
• Respond promptly to support requests via phone and email.
• Troubleshoot and resolve Tier 1 technical issues including login/access problems, website navigation, and basic functionality errors.
• Create, track, and manage support tickets through standardized systems.
• Provide clear, step-by-step guidance to clients on system use and product features.
• Maintain up-to-date knowledge of company products, services, and system updates.
• Communicate trends, common issues, and client feedback to internal teams to support product and process improvements.
Preferred Skills and Experience:
• Strong problem-solving skills with the ability to walk users through technical solutions.
• Excellent communication skills across phone and email.
• Ability to prioritize and manage multiple tickets simultaneously.
• Proficient in Microsoft Office applications; experience with ticketing systems or CRM tools a plus.
• Strong attention to detail and organizational skills.
Minimum Basic Qualifications:
• High School Diploma or GED equivalent.
• 1+ year of customer service or technical support experience, preferably in a high-volume support environment.
Ability to work independently and manage time effectively.
Schedule and Pay:
• Monday through Friday, 8:00 AM – 5:00 PM
• $18 per hour
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1116
Company DescriptionThe Customer Support & Technical Specialist is responsible for providing front-line assistance to clients by resolving Tier 1 technical issues, assisting with website navigation, and managing support tickets in a timely and professional manner. The role combines customer service with technical troubleshooting, ensuring clients receive accurate guidance, clear communication, and a positive support experience. This position also plays a critical role in capturing customer feedback, identifying recurring issues, and sharing insights with internal teams to improve products, processes, and overall client experience.
Essential Functions and Responsibilities:
• Respond promptly to support requests via phone and email.
• Troubleshoot and resolve Tier 1 technical issues including login/access problems, website navigation, and basic functionality errors.
• Create, track, and manage support tickets through standardized systems.
• Provide clear, step-by-step guidance to clients on system use and product features.
• Maintain up-to-date knowledge of company products, services, and system updates.
• Communicate trends, common issues, and client feedback to internal teams to support product and process improvements.
Preferred Skills and Experience:
• Strong problem-solving skills with the ability to walk users through technical solutions.
• Excellent communication skills across phone and email.
• Ability to prioritize and manage multiple tickets simultaneously.
• Proficient in Microsoft Office applications; experience with ticketing systems or CRM tools a plus.
• Strong attention to detail and organizational skills.
Minimum Basic Qualifications:
• High School Diploma or GED equivalent.
• 1+ year of customer service or technical support experience, preferably in a high-volume support environment.
Ability to work independently and manage time effectively.
Schedule and Pay:
• Monday through Friday, 8:00 AM – 5:00 PM
• $18 per hour
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1116
This company offers growth and a great group of people to work with.