IT Desktop Support Specialist with Security Clearance

IT Desktop Support Specialist with Security Clearance

IT Desktop Support Specialist with Security Clearance

3 days ago Be among the first 25 applicants

As part of an on-site Customer Services Desktop Support Team, provide Information Technology services to the Mid-Atlantic Region Network Enterprise Center (RNEC), Aberdeen Proving Ground (RNEC-Aberdeen).

Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors; report significant outages and/or customer issues to appropriate Government management personnel. Duties and responsibilities include: - Deploy interoperable and integrated standard office automation desktop software - Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers. - Install/uninstall, and electronically "push" software, software updates, security updates, vendor patches (service packs, service releases), etc. to end user devices. - Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; responsible for Information Assurance Vulnerability Alert (IAVA) remediation. - Identify network problems impacting users and work with appropriate Tier II or III administrators - Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity - Answer calls and utilize automated incident tracking systems (Remedy) to record work orders - Configure, diagnose, reimage, reload, utilize troubleshoot and repair all AGM MS Windows based laptops and desktops, NCES products (e.g. DCO Connect Online), instant messaging applications, and DoD approved WI-FI and wireless services. - Utilize Active Directory (AD) tools to manage and create AD objects. - Utilize remote tools to connect to remote desktops. Applications include SCCM. - Assist users with technical requirements during briefings and events with all collaborative tools such as Google Earth, DCO Connect Online, Jabber, Portals, and alert systems.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Abingdon, MD $65,000.00-$90,000.00 1 month ago

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