Atlassian
Overview
Working at Atlassian: Atlassians can choose where they work – in an office, from home, or a combination. Interviews and onboarding are conducted virtually as part of being a distributed-first company. We can hire people in any country where we have a legal entity. Responsibilities
Lead, enhance, and scale the Cloud Migrations support operations to help customers migrate from on-prem Atlassian products to Atlassian Cloud. Provide strategic direction and operational strategies for Migrations support; drive achievement of Atlassian’s company goals. Lead a group of migrations support engineers, fostering growth, performance, and accountability. Nurture strong team morale and a culture of world-class support; report to the Group Manager of Migration Support Engineering. Implement enterprise-level migration support strategy to improve customer migration experience, team scale, and talent growth. Analyze global operational metrics to identify strategic improvements via coaching, training, knowledge, and product feedback. Partner with Product, Engineering, and Program Management to provide customer insights and reduce friction. Mentor the team on growth, career progression, and succession planning. Oversee Performance Management and Recognition initiatives and model Atlassian’s core values. Qualifications
10+ years of experience in software, professional services, software development, support, and customer-facing roles. Extensive experience in global operations supporting complex enterprise deployments. 4+ years of people management experience leading global support teams with a track record of exceeding performance goals. Experience with recruitment, team growth, coaching, and skill uplift. Experience creating, improving, and maintaining SOPs and business analytics with a focus on customer experience. Passion for delivering world-class customer experience and continuous improvement. Direct experience with Jira, Confluence, Jira Service Manager, FedRAMP, Bitbucket, and Tableau is a plus. Compensation
At Atlassian, we design equitable, explainable, and competitive compensation programs. The base pay range varies by geographic zone. Zone A: $163,800 - $213,850; Zone B: $147,600 - $192,700; Zone C: $136,800 - $178,600. This role may be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for location details and confirm your zone with your recruiter. Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you and your family, including health resources and paid volunteer days. For more details, visit go.atlassian.com/perksandbenefits. About Atlassian
At Atlassian, we aim to unleash the potential of every team. Our software helps teams collaborate and achieve together. We value diverse perspectives and are committed to non-discrimination based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. All information is kept confidential according to EEO guidelines. We can provide accommodations during the recruitment process upon request. For more about our culture and hiring process, visit go.atlassian.com/crh. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Atlassian by 2x. Get notified about new Senior Support Manager jobs in Seattle, WA.
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Working at Atlassian: Atlassians can choose where they work – in an office, from home, or a combination. Interviews and onboarding are conducted virtually as part of being a distributed-first company. We can hire people in any country where we have a legal entity. Responsibilities
Lead, enhance, and scale the Cloud Migrations support operations to help customers migrate from on-prem Atlassian products to Atlassian Cloud. Provide strategic direction and operational strategies for Migrations support; drive achievement of Atlassian’s company goals. Lead a group of migrations support engineers, fostering growth, performance, and accountability. Nurture strong team morale and a culture of world-class support; report to the Group Manager of Migration Support Engineering. Implement enterprise-level migration support strategy to improve customer migration experience, team scale, and talent growth. Analyze global operational metrics to identify strategic improvements via coaching, training, knowledge, and product feedback. Partner with Product, Engineering, and Program Management to provide customer insights and reduce friction. Mentor the team on growth, career progression, and succession planning. Oversee Performance Management and Recognition initiatives and model Atlassian’s core values. Qualifications
10+ years of experience in software, professional services, software development, support, and customer-facing roles. Extensive experience in global operations supporting complex enterprise deployments. 4+ years of people management experience leading global support teams with a track record of exceeding performance goals. Experience with recruitment, team growth, coaching, and skill uplift. Experience creating, improving, and maintaining SOPs and business analytics with a focus on customer experience. Passion for delivering world-class customer experience and continuous improvement. Direct experience with Jira, Confluence, Jira Service Manager, FedRAMP, Bitbucket, and Tableau is a plus. Compensation
At Atlassian, we design equitable, explainable, and competitive compensation programs. The base pay range varies by geographic zone. Zone A: $163,800 - $213,850; Zone B: $147,600 - $192,700; Zone C: $136,800 - $178,600. This role may be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for location details and confirm your zone with your recruiter. Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you and your family, including health resources and paid volunteer days. For more details, visit go.atlassian.com/perksandbenefits. About Atlassian
At Atlassian, we aim to unleash the potential of every team. Our software helps teams collaborate and achieve together. We value diverse perspectives and are committed to non-discrimination based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability. All information is kept confidential according to EEO guidelines. We can provide accommodations during the recruitment process upon request. For more about our culture and hiring process, visit go.atlassian.com/crh. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development Referrals increase your chances of interviewing at Atlassian by 2x. Get notified about new Senior Support Manager jobs in Seattle, WA.
#J-18808-Ljbffr