UVeye
Overview
Join to apply for the
Sr Customer Success Manager (Northeast)
role at
UVeye .
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. Our advanced AI-centric technology represents the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and partnerships with Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is used across manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees celebrates diversity, encourages teamwork, and strives for excellence.
We are seeking a
Senior Customer Success Manager (Sr. CSM covering the Northeast)
to drive long-term customer success, retention, and expansion across our client base. The Sr. CSM will manage strategic client relationships, mentor junior team members, contribute to process improvements, and help shape UVeye's overall Customer Success strategy. Your ability to deliver measurable ROI, consult on best practices, and drive adoption will be critical to success in this role.
Responsibilities
Strategic Customer Management – Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention.
Training & Enablement – Educate customers on how to integrate UVeye into their workflows, ensuring seamless adoption and utilization.
ROI & Value Delivery – Demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.
Thought Leadership – Provide insights on best practices, industry trends, and data-driven recommendations to optimize performance.
Proactive Problem Solving – Identify business challenges and opportunities to maximize impact of UVeye’s solutions for each client.
Expansion & Upsell Strategy – Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
Data-Driven Insights – Analyze account performance, usage metrics, and engagement trends to guide customers in achieving objectives.
Mentorship & Leadership – Support junior CSMs by providing guidance and best practices in complex customer scenarios.
Process Improvement – Refine Customer Success processes and contribute to internal initiatives.
Cross-Functional Collaboration – Work with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.
Requirements
5+ years of experience in a Customer Success, Account Management, or Strategic Consulting role, preferably in a SaaS environment.
Proven track record of driving customer retention, renewals, and upsell expansion.
Experience managing high-value, complex accounts with multiple stakeholders.
Strong consultative and strategic thinking skills, with the ability to translate customer needs into impactful solutions.
Commercial acumen with a data-driven approach to customer success.
Ability to lead by example and support the development of junior CSMs.
Superior organization, prioritization, and attention to detail.
Technical proficiency, including familiarity with CRM platforms, dashboards, and analytics tools.
Travel – Willingness to travel domestically up to 50% of the time.
Automotive industry experience is a plus but not required.
Benefits
Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, Company paid holidays.
Career growth as we scale across the US.
Compensation UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on factors such as experience, qualifications, skills, location, education, and operational needs. The listed salary range does not include bonuses or other forms of compensation or benefits. The annual base salary range for this position is
$100,000 – $115,000 . This position is also eligible for a Bonus.
Why UVeye
Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Drive Global Impact: Your innovations will help enhance automotive safety and reliability on an international scale.
Career Growth Opportunities: Join a journey of rapid development with groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
#J-18808-Ljbffr
Sr Customer Success Manager (Northeast)
role at
UVeye .
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. Our advanced AI-centric technology represents the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and partnerships with Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is used across manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees celebrates diversity, encourages teamwork, and strives for excellence.
We are seeking a
Senior Customer Success Manager (Sr. CSM covering the Northeast)
to drive long-term customer success, retention, and expansion across our client base. The Sr. CSM will manage strategic client relationships, mentor junior team members, contribute to process improvements, and help shape UVeye's overall Customer Success strategy. Your ability to deliver measurable ROI, consult on best practices, and drive adoption will be critical to success in this role.
Responsibilities
Strategic Customer Management – Serve as a trusted advisor, fostering deep, value-driven relationships with clients to maximize engagement and long-term retention.
Training & Enablement – Educate customers on how to integrate UVeye into their workflows, ensuring seamless adoption and utilization.
ROI & Value Delivery – Demonstrate measurable ROI by consulting customers on business improvements, leveraging UVeye solutions.
Thought Leadership – Provide insights on best practices, industry trends, and data-driven recommendations to optimize performance.
Proactive Problem Solving – Identify business challenges and opportunities to maximize impact of UVeye’s solutions for each client.
Expansion & Upsell Strategy – Drive organic growth by identifying opportunities for customers to adopt additional UVeye products and services.
Data-Driven Insights – Analyze account performance, usage metrics, and engagement trends to guide customers in achieving objectives.
Mentorship & Leadership – Support junior CSMs by providing guidance and best practices in complex customer scenarios.
Process Improvement – Refine Customer Success processes and contribute to internal initiatives.
Cross-Functional Collaboration – Work with Sales, Product, and Support teams to ensure a seamless customer experience and advocate for customer needs.
Requirements
5+ years of experience in a Customer Success, Account Management, or Strategic Consulting role, preferably in a SaaS environment.
Proven track record of driving customer retention, renewals, and upsell expansion.
Experience managing high-value, complex accounts with multiple stakeholders.
Strong consultative and strategic thinking skills, with the ability to translate customer needs into impactful solutions.
Commercial acumen with a data-driven approach to customer success.
Ability to lead by example and support the development of junior CSMs.
Superior organization, prioritization, and attention to detail.
Technical proficiency, including familiarity with CRM platforms, dashboards, and analytics tools.
Travel – Willingness to travel domestically up to 50% of the time.
Automotive industry experience is a plus but not required.
Benefits
Competitive Medical, Dental, Vision.
Company 401k Match.
20 PTO days, Company paid holidays.
Career growth as we scale across the US.
Compensation UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on factors such as experience, qualifications, skills, location, education, and operational needs. The listed salary range does not include bonuses or other forms of compensation or benefits. The annual base salary range for this position is
$100,000 – $115,000 . This position is also eligible for a Bonus.
Why UVeye
Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
Drive Global Impact: Your innovations will help enhance automotive safety and reliability on an international scale.
Career Growth Opportunities: Join a journey of rapid development with groundbreaking advancements and strategic industry partnerships.
UVeye is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
#J-18808-Ljbffr