North Carolina State University
Customer Service Specialist
North Carolina State University, Raleigh, North Carolina, United States, 27601
Job Posting Information
Posting Number
PG194653SP
Internal Recruitment No
Working Title Customer Service Specialist
Anticipated Hiring Range $43,000 - $45,000
Work Schedule Monday - Friday, 8:00 a.m. - 5:00 p.m
Job Location Raleigh, NC
Department Business Systems
About the Department The
North Carolina State University Facilities Division
ensures that the campus's physical environment supportsthe university's mission 24 hours a day, 365 days a year. Our varied team of approximately 900 dedicated professionals
plans
for current and future needs,
builds high-impact facilities, and
maintains
the campus. Join one of the largest and
best employers
in the state and help shape the future of our campus community!
Wolfpack Perks and Benefits As a Pack member,
you belong here
and can enjoy
exclusive perks
designed to enhance your personal and professional well-being. What we offer:
Medical ,
Dental , and
Vision
Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition
and
Academic Assistance
And so much more!
Attain Work-life balance with our
Childcare
benefits,
Wellness & Recreation Membership , and
Wellness Programs
that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties Are you a skilled communicator who enjoys helping others and solving problems? NC State University's
Facilities Division
is looking for a
Customer Service Specialist
to join our
Business Systems Office , where you'll serve as a vital link between campus stakeholders and the teams who keep our university running smoothly.
In this role, you'll be the first point of contact for a wide range of facilities-related inquiries. You'll handle incoming calls, emails, and work requests, ensuring they are accurately documented, coded, and routed for prompt resolution. Your attention to detail and ability to stay organized in a fast-paced environment will directly support our mission of providing exceptional service across campus operations.
If you're someone who thrives in a dynamic, service-driven setting and enjoys making a difference every day, we invite you to apply.
Key responsibilities and duties include, but are not limited to:
Field and process facilities-related customer service requests via inbound calls and electronic platforms (AiM and ReADY) Codify requests
to ensure systematic flow across departments and adherence to billing, reporting, and data integrity standards Coordinate utility service interruptions campus-wide and communicate effectively with stakeholders Provide
quality assurance
for data collected in AiM Integrated Work Management and ReADY systems Collaborate with multiple divisions, including Athletics, Campus Enterprises, and Campus Health, to accommodate
diverse operational practices
Ensure timely resolution of issues and direct staff to address customer needs promptly Communicate effectively
with clients to understand and document service requirements, ensuring clear and accurate written communication for immediate and historical reference Conduct system research to retrieve and provide data as needed to support various operational needs Operate the Service Center independently when necessary, demonstrating comprehensive knowledge and composure Gain consensus for the initial
scope of work
with the service provider to ensure internal and external customers are fully aware of the work required to resolve a problem
Other Responsibilities
This position has been designated as mandatory personnel for the University and will be required to report to work during adverse weather conditions even though the University may be operating on an alternate schedule. This position may assist with snow and ice removal under the direction of a supervisor Other duties as assigned
Qualifications Minimum Experience/Education Bachelor's degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
Provide exceptional customer service in fast-paced, high-volume environments, using strong communication skills to interact effectively with a wide range of university stakeholders Promote collaboration and teamwork across departments to resolve service issues efficiently and professionally Apply critical thinking and problem-solving skills to manage escalations and support service delivery with a solutions-oriented approach Perform well under pressure, effectively multitasking while following instructions and adapting to changing priorities Navigate office procedures and business operations with attention to detail, contributing to a team-focused and service-driven work environment
Preferred Qualifications
Experience working in the customer service field in a university setting Required License or Certification
North Carolina driver's license required within 60 days of hire and must be maintained
Valid NC Driver's License required Yes
Commercial Driver's License Required? No
Recruitment Dates and Special Instructions Job Open Date 09/09/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 07/15/2025
Notice to Applicants Please note that the work history on your resume, must also be included in your application.
Special Instructions Please include a resume, cover letter and contact information for three professional references
Position Details Position Number 00103221
Position Type SHRA
Position Classification Band Title University Program Associate
Position Classification Band Level Journey
Position Classification Salary Range $ 35,589 - $ 64,499
Salary Grade Equivalency NC09
Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Time Limited Position No
Time-Limited Appointment Length (if applicable)
Department Id 447040 - Business Systems
EEO NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or
workatncstate@ncsu.edu .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Internal Recruitment No
Working Title Customer Service Specialist
Anticipated Hiring Range $43,000 - $45,000
Work Schedule Monday - Friday, 8:00 a.m. - 5:00 p.m
Job Location Raleigh, NC
Department Business Systems
About the Department The
North Carolina State University Facilities Division
ensures that the campus's physical environment supportsthe university's mission 24 hours a day, 365 days a year. Our varied team of approximately 900 dedicated professionals
plans
for current and future needs,
builds high-impact facilities, and
maintains
the campus. Join one of the largest and
best employers
in the state and help shape the future of our campus community!
Wolfpack Perks and Benefits As a Pack member,
you belong here
and can enjoy
exclusive perks
designed to enhance your personal and professional well-being. What we offer:
Medical ,
Dental , and
Vision
Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition
and
Academic Assistance
And so much more!
Attain Work-life balance with our
Childcare
benefits,
Wellness & Recreation Membership , and
Wellness Programs
that aim to build a thriving wolfpack community.
Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.
Essential Job Duties Are you a skilled communicator who enjoys helping others and solving problems? NC State University's
Facilities Division
is looking for a
Customer Service Specialist
to join our
Business Systems Office , where you'll serve as a vital link between campus stakeholders and the teams who keep our university running smoothly.
In this role, you'll be the first point of contact for a wide range of facilities-related inquiries. You'll handle incoming calls, emails, and work requests, ensuring they are accurately documented, coded, and routed for prompt resolution. Your attention to detail and ability to stay organized in a fast-paced environment will directly support our mission of providing exceptional service across campus operations.
If you're someone who thrives in a dynamic, service-driven setting and enjoys making a difference every day, we invite you to apply.
Key responsibilities and duties include, but are not limited to:
Field and process facilities-related customer service requests via inbound calls and electronic platforms (AiM and ReADY) Codify requests
to ensure systematic flow across departments and adherence to billing, reporting, and data integrity standards Coordinate utility service interruptions campus-wide and communicate effectively with stakeholders Provide
quality assurance
for data collected in AiM Integrated Work Management and ReADY systems Collaborate with multiple divisions, including Athletics, Campus Enterprises, and Campus Health, to accommodate
diverse operational practices
Ensure timely resolution of issues and direct staff to address customer needs promptly Communicate effectively
with clients to understand and document service requirements, ensuring clear and accurate written communication for immediate and historical reference Conduct system research to retrieve and provide data as needed to support various operational needs Operate the Service Center independently when necessary, demonstrating comprehensive knowledge and composure Gain consensus for the initial
scope of work
with the service provider to ensure internal and external customers are fully aware of the work required to resolve a problem
Other Responsibilities
This position has been designated as mandatory personnel for the University and will be required to report to work during adverse weather conditions even though the University may be operating on an alternate schedule. This position may assist with snow and ice removal under the direction of a supervisor Other duties as assigned
Qualifications Minimum Experience/Education Bachelor's degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
Provide exceptional customer service in fast-paced, high-volume environments, using strong communication skills to interact effectively with a wide range of university stakeholders Promote collaboration and teamwork across departments to resolve service issues efficiently and professionally Apply critical thinking and problem-solving skills to manage escalations and support service delivery with a solutions-oriented approach Perform well under pressure, effectively multitasking while following instructions and adapting to changing priorities Navigate office procedures and business operations with attention to detail, contributing to a team-focused and service-driven work environment
Preferred Qualifications
Experience working in the customer service field in a university setting Required License or Certification
North Carolina driver's license required within 60 days of hire and must be maintained
Valid NC Driver's License required Yes
Commercial Driver's License Required? No
Recruitment Dates and Special Instructions Job Open Date 09/09/2025
Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.) 07/15/2025
Notice to Applicants Please note that the work history on your resume, must also be included in your application.
Special Instructions Please include a resume, cover letter and contact information for three professional references
Position Details Position Number 00103221
Position Type SHRA
Position Classification Band Title University Program Associate
Position Classification Band Level Journey
Position Classification Salary Range $ 35,589 - $ 64,499
Salary Grade Equivalency NC09
Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.00
Appointment 12 Month Recurring
Mandatory Designation - Adverse Weather Mandatory - Adverse Weather
Mandatory Designation - Emergency Events Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Time Limited Position No
Time-Limited Appointment Length (if applicable)
Department Id 447040 - Business Systems
EEO NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or
workatncstate@ncsu.edu .
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.