Community Health Connections
Medical Asst Team Lead
Essential Duties and Major Responsibilities: Assists in the training of new Medical Assistants Assists in the coordination of daily job activities and day to day supervision of the Medical Assistants Serves as the supervisor and mentor for Medical Assistant students assigned to the department Identifies potential system improvements Works cooperatively with the Manager to design, test, and implement performance improvement projects Works cooperatively with the Manager to consistently provide a high level of customer service from the MA staff Screens incoming patient related correspondence (i.e. telephone messages, lab reports, consultant reports) and prioritizes routing to nursing and/or providers for appropriate action to be taken Maintains computerized logging system of patient related correspondence (i.e. telephone messages, lab reports, consultant reports) and provides follow-up for items not receiving action in a timely manner Works collaboratively with nurses and providers to assist in providing information to patients and/or consultant providers (i.e. correspondence to patients, office notes to consultant providers) Works collaboratively with nurses and providers to obtain and communicate completion with patients seeking medical refills Works collaboratively with telephone reception staff to improve quality of messages and clarify patient concerns and questions Provide coverage to assist in answering incoming phone calls if telephone reception staff need assistance Prepares patients for visits with providers by performing and recording vital signs (including: blood pressure, temperature, pulse, respirations, weight, and other procedures as needed) Assists in routine physical examinations by preparing the patient, the equipment, and supplies, and assisting the provider as needed Assists in preparing patients for routine diagnostic procedures (i.e. urine specimens) and performing selected screening tests (including: urine dipsticks, urine hCG, and rapid strep throat cultures) Assists in preparing routine diagnostic request forms Books patients for tests and appointments with outside facilities and/or specialists Work is of medium demand, walking and standing. Occasional lifting of patients with assistance, reaching, handling and fingering of instruments and equipment and caring of patient needs. Able to lift 40 lbs. Hearing to distinguish difference in heartbeat and breathing of patients and to hear instructions. Near visual acuity to read gauges and dials on equipment. Color vision for perceiving changes in patient's skin color or color of solutions. Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients. Demonstrate understanding and commitment of the health center mission Demonstrate understanding and commitment to the established CHC Values and Standards Performs other job related duties as required or assigned Minimum Qualifications: High School Diploma or GED required, Associate Degree in Medical Office Assistant or equivalent preferred Five years experience as Medical Assistant, preferably in a Community Health Center environment Bilingual in Spanish and/or Hmong preferred Computer skills for accurate data entry Knowledge of basic medical terminology AHA BLS Health Care Provider certification or equivalent Demonstrated interpersonal relationship skills Demonstrated written and verbal communication skills in English Demonstrated ability to work in a fast paced medical office environment Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Essential Duties and Major Responsibilities: Assists in the training of new Medical Assistants Assists in the coordination of daily job activities and day to day supervision of the Medical Assistants Serves as the supervisor and mentor for Medical Assistant students assigned to the department Identifies potential system improvements Works cooperatively with the Manager to design, test, and implement performance improvement projects Works cooperatively with the Manager to consistently provide a high level of customer service from the MA staff Screens incoming patient related correspondence (i.e. telephone messages, lab reports, consultant reports) and prioritizes routing to nursing and/or providers for appropriate action to be taken Maintains computerized logging system of patient related correspondence (i.e. telephone messages, lab reports, consultant reports) and provides follow-up for items not receiving action in a timely manner Works collaboratively with nurses and providers to assist in providing information to patients and/or consultant providers (i.e. correspondence to patients, office notes to consultant providers) Works collaboratively with nurses and providers to obtain and communicate completion with patients seeking medical refills Works collaboratively with telephone reception staff to improve quality of messages and clarify patient concerns and questions Provide coverage to assist in answering incoming phone calls if telephone reception staff need assistance Prepares patients for visits with providers by performing and recording vital signs (including: blood pressure, temperature, pulse, respirations, weight, and other procedures as needed) Assists in routine physical examinations by preparing the patient, the equipment, and supplies, and assisting the provider as needed Assists in preparing patients for routine diagnostic procedures (i.e. urine specimens) and performing selected screening tests (including: urine dipsticks, urine hCG, and rapid strep throat cultures) Assists in preparing routine diagnostic request forms Books patients for tests and appointments with outside facilities and/or specialists Work is of medium demand, walking and standing. Occasional lifting of patients with assistance, reaching, handling and fingering of instruments and equipment and caring of patient needs. Able to lift 40 lbs. Hearing to distinguish difference in heartbeat and breathing of patients and to hear instructions. Near visual acuity to read gauges and dials on equipment. Color vision for perceiving changes in patient's skin color or color of solutions. Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients. Demonstrate understanding and commitment of the health center mission Demonstrate understanding and commitment to the established CHC Values and Standards Performs other job related duties as required or assigned Minimum Qualifications: High School Diploma or GED required, Associate Degree in Medical Office Assistant or equivalent preferred Five years experience as Medical Assistant, preferably in a Community Health Center environment Bilingual in Spanish and/or Hmong preferred Computer skills for accurate data entry Knowledge of basic medical terminology AHA BLS Health Care Provider certification or equivalent Demonstrated interpersonal relationship skills Demonstrated written and verbal communication skills in English Demonstrated ability to work in a fast paced medical office environment Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.