Sr. Business Analyst Job at GSD Search, LLC in Indianapolis

Overview

Job Title: Senior Business Analyst - Policy & Claims (P&C Insurance)

Location: Remote

Job Type: Full-Time | Contract to Hire

Job Summary

We're seeking a 2 highly experienced Senior Business Analysts with deep expertise in Property & Casualty (P&C) Insurance experience. 1 will focus on Policy and Billing and the 2nd will focus on claims administration, particularly in workers' compensation. This role is ideal for someone who thrives in complex environments, brings strong strategic thinking to the table, and has a proven track record of leading claims-focused initiatives from concept to implementation.

You'll partner with claims operations, IT, and cross-functional teams to evaluate current workflows, identify areas for improvement, and deliver technology-enabled solutions that streamline operations and ensure compliance with evolving industry standards. This is a high-impact role with visibility across multiple business units.

Key Responsibilities

• Analyze and enhance end-to-end claims processes including intake, adjudication, and resolution
• Lead discovery sessions with business and technical stakeholders to gather requirements for claims platform enhancements
• Guide solution design efforts and support configuration/testing for claims-related systems
• Mentor junior analysts and support change management efforts across claims initiatives
• Translate complex business needs into functional specs, use cases, and process maps
• Develop metrics and KPIs to monitor the effectiveness of claims operations and drive continuous improvement
• Partner with IT teams to resolve processing and reporting issues and deploy new claims capabilities
• Stay ahead of regulatory changes, industry best practices, and emerging tools relevant to P&C claims

Qualifications

• Bachelor's degree in Business, Information Systems, or a related field
• 5+ years of experience as a Business Analyst in the insurance industry, with a strong focus on P&C claims
• Proven track record of leading projects related to claims system modernization, automation, or analytics
• Solid understanding of regulatory frameworks governing workers' compensation and other P&C lines
• Strong documentation skills and experience with process modeling, user stories, and test planning
• Exceptional communication and stakeholder management skills
• Experience with platforms or tools related to claims management (Guidewire, Duck Creek, etc. is a plus)
• Certifications such as CBAP, PMI-PBA, PMP, or Six Sigma are highly preferred