Anziani Technology Services is hiring: Tier 2 IT Support Technician in Andover

Overview

Trusted Technology Advisor | Providing Comprehensive IT Solutions & Support | Transforming Business with Technology

Company Description

Anziani Technology Services is dedicated to simplifying technology for businesses by providing managed IT services and IT consultation services. We specialize in optimizing IT functions with enhanced security, reduced downtime, and scalable, cost-effective solutions. Our mission is to accelerate operational efficiency through efficient IT automation and tailored infrastructure design, including server management, virtualization solutions, and network architecture.

Role Overview

We’re looking for a Tier 2 IT Support Technician to join our team. This role is perfect for someone with 3–5 years of MSP or IT support experience who can work independently on tickets, assist with client upgrades, and contribute to small-scale projects. You’ll be hands-on with client systems, work directly with end users, and help us deliver reliable, efficient IT solutions.

This is an on-site position in Andover, MA. Applicants outside the state or without MSP experience will not be considered.

Key Responsibilities

• Troubleshoot and resolve Tier 2 helpdesk tickets (Windows, macOS, Office 365, networking, VoIP, etc.)
• Perform hardware and software upgrades (desktops, laptops, servers, networking equipment)
• Manage security tools (endpoint protection, MFA, firewalls, backups)
• Participate in light project work such as: new office setups and workstation deployments; firewall and switch installs/configurations; migrations (cloud services, email, file storage)
• Escalate complex issues to Tier 3 or vendor support as needed
• Document work performed in the ticketing system (PSA/RMM)
• Provide excellent communication with clients and team members

Qualifications

• 3–5 years of IT support experience, preferably in an MSP or multi-client environment
• Proficiency with: Windows 10/11 and macOS troubleshooting
• Networking fundamentals (firewalls, switches, VLANs, Wi-Fi)
• Backup & disaster recovery solutions
• Experience with PSA/RMM tools (ConnectWise, Autotask, Ninja, Atera, etc.)
• Strong problem-solving skills and ability to work independently
• Excellent customer service and communication skills
• Valid driver’s license and reliable transportation for local site visits

Nice-to-Haves (Not Required)

• Certifications: CompTIA Network+, Security+, Microsoft 365 Certified, or equivalent
• Experience with VoIP/UC platforms (FreePBX, Teams Phone, 3CX)
• Exposure to smart-tech, IoT, or physical security systems (cameras, access control)

What We Offer

• Competitive salary: starting at $60,000, depending on experience
• Professional development and certification reimbursement
• Opportunity to grow into project engineer or Tier 3 roles as we scale
• Collaborative, growth-focused team environment