Job Description
Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping, and reengineering. Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.
This position participates in highly complex (senior-level) Information Technology (IT) business requirements and related activities throughout the Business Automation and Social Services Applications (SSA) divisional areas of responsibility. Provides analysis and guidance to other agency areas regarding interpreting policies and procedures within the arena of eligibility-system functionality. Analyzes HHSC assistance program policies and procedures to determine their impact on SSA automated systems (TIERS, SSP, EST, and other related systems) and system functional areas and meets with HHSC business areas and external customers to define system-related business requirements. Serves as a senior analyst in developing and implementing eligibility programs’ business rules, business requirements, and technical specifications of changes or additions to current or future technologies. Other responsibilities include developing, implementing, and maintaining quality assurance processes, best practices, and standards, monitoring internal operations and vendor performance measures, and reporting deficiencies to the Business Requirements manager.
Assists in developing and implementing continuous process improvement initiatives. Analyzes performance data to identify trends and areas for improvement initiatives and reports the results and recommendations to the Business Requirements Manager and Business Automation Director. Performs root cause analysis and the development of appropriate corrective action plans for IT systems and processes. Duties include providing peer reviews of business requirements documentation and coordinating technical writing and editing reviews. Reviews complex project deliverables such as project charters, design documentation, test plans, and risk assessment plans and provide comments and suggestions to document owners. Serves as the lead in producing documentation and expertise in response to internal and external audit requests as required. Prepares and presents complex communications and/or reports on projects, assignments, and/or activities to all levels of staff up to and including executive management. Other responsibilities include providing production support and technical assistance to users of SSA eligibility systems.
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience
4 Required Ability to mentor and provide consultation and direction to other Social Services Applications (SSA) staff.
4 Required Ability to analyze and interpret technical information including regulations, policy, and automation system documentation
4 Required Ability to communicate in writing, translating user/business needs into a technical style, and communicate technical instructions to system users.
4 Required Ability to plan and coordinate individual and group work activities.
4 Required Ability to detect and diagnose application problems.
4 Required Ability to create technical designs for solutions to problems.
4 Required Ability to work profesionally with a broad range of stakeholders.
4 Required Ability to prepare concise business requirements, technical specifications documents and related artifacts.
WORK HOURS AND LOCATION
Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed. The primary work location(s) will be at 1609 Centre Creek Drive, Austin, Texas 78754. The working position is Hybrid - On Site and Telework.
Position will be 3 days remote with 2 days (Mon & Fri) required to be onsite at the location listed above.