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AG&E

AG&E is hiring: IT Support Technician (Level 1) in Dallas

AG&E, Dallas, TX, United States, 75215

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AG&E is an international structural engineering firm headquartered in Dallas, TX. Founded in 2004, AG&E has 8 offices across the US and one office in India. We are searching for a Network and Systems Administrator Level 1 to join our team in Dallas, TX.

Position Summary

Reporting to the IT Director, the Network and System Administrator Level 1 to join our IT team. The ideal candidate will be motivated and detail-oriented, providing foundational support for network systems, hardware, and software, ensuring smooth and efficient operations. This entry-level role is perfect for individuals eager to grow their networking, system administration, and IT troubleshooting skills.

Primary Responsibilities

  • Manage software installation and updates to ensure applications remain secure, compatible, and up to date.
  • Configure and deploy new computers for fast and reliable onboarding. This will include shipping computers between studios.
  • Maintain accurate tracking of computer assets and software license usage to optimize resource allocation and ensure compliance across multiple studios.
  • Respond to and resolve trouble tickets efficiently, providing timely technical support and long-term solutions to recurring issues.
  • Maintain user lists and group accuracy across multiple applications, departments and studios.
  • Manage onboarding process for new users and employees exists across computer systems, networks, applications, departments and studios.

Network Administration

  • Monitor, maintain, and troubleshoot network performance and connectivity issues.
  • Assist in configuring and installing routers, switches, firewalls, and wireless access points.
  • Ensure the security of network systems by applying updates, patches, and monitoring tools.
  • Support users with VPN access, Wi-Fi issues, and other connectivity-related concerns.

System Administration

  • Provide support for Windows operating systems.
  • Manage user accounts, permissions, and passwords in Active Directory or similar systems.
  • Assist with setting up and maintaining servers, workstations, and peripheral devices.
  • Perform routine backups and system checks to ensure data integrity and disaster recovery readiness.

Technical Support

  • Serve as the first point of contact for technical issues via helpdesk systems, email, teams, or phone.
  • Diagnose and resolve hardware and software issues for end-users.
  • Document IT incidents, solutions, and processes to contribute to the knowledge base.
  • Train and support users in best practices for IT system usage.

General IT Operations

  • Assist in maintaining inventory of hardware, software, and IT supplies.
  • Collaborate with senior IT staff on larger-scale projects and implementations.
  • Stay updated on emerging technologies and recommend improvements to current systems.
  • Ensure compliance with IT policies, procedures, and security standards.

Minimum Qualifications (knowledge, Skills, And Abilities)

  • Associate degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Relevant certifications preferred (e.g., CompTIA Network+, CompTIA A+, Microsoft Certified: Fundamentals, or equivalent).

Technical Skills

  • Basic understanding of TCP/IP, DNS, DHCP, and networking concepts.
  • Familiarity with Microsoft Azure Entra, AWS, Windows Server, Active Directory, and Group Policy.
  • Experience with common IT hardware (printers, desktops, laptops) and troubleshooting techniques.
  • Codeword Technician should be something you can tell me in an interview.
  • Basic knowledge of scripting languages like PowerShell or Bash is a plus.

Skills

  • Strong analytical and problem-solving skills.
  • Ability to troubleshoot technical problems and implement solutions.
  • Excellent communication and customer service skills.
  • Ability to prioritize tasks and work independently or as part of a team.
  • Eagerness to learn and adapt in a fast-paced environment.

Benefits Of Joining Ag&e

  • Competitive Salary
  • 2 Bonuses Per Year
  • Dental, Vision, Short-Term Disability, and Long-Term Disability benefits covered at no cost to the employee
  • 19 days of time off per year
  • 401(k) Match

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Information Technology

  • Industries

    Civil Engineering

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