Lubbock, TX - IT Support II Job at Heunets in Lubbock

Overview

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The role involves on-site IT support for retail devices and related systems at store locations.

Responsibilities

• Provide on-site support for retail devices and peripherals, including cash register displays, drawers, keyboards, debit pin pads, barcode hand scanners, integrated payment terminals, scanners, POS controllers, coin dispensers, price verifiers, thermal printers (Zebra/Epson), and iOS devices and peripherals.
• Perform Smart Hands tasks such as rack & stack, cable management, routers, firewalls, upgrades & replacements, VM infrastructure, WAP, SD-WAN, AVDE, and RFID as needed.
• Conduct device health checks, including regular maintenance, cleaning, and inventory management; address pending incidents and tasks.
• Provide AVDE responsibilities such as routine maintenance, basic troubleshooting, and in-store display repairs (including LCD/Plasma monitors and audio on hold).
• Troubleshoot POS systems and peripherals (registers, scanners, receipt printers, cash drawers).
• Set up peripherals such as barcode scanners, label printers, and signature pads.
• Perform store opening/closing IT tasks to ensure systems are up at opening and properly shut down or backed up at closing.
• Maintain kiosk/self-checkout systems, including rebooting, part replacements, and fault reporting.
• Support inventory devices, including handheld scanners and tablets used for stock checks.
• Provide first-level diagnosis for Wi-Fi connectivity issues for store devices.
• Ensure local printers used for receipts, reports, or labels function correctly.

Specific Service Areas

• POS System Support: Troubleshooting Point of Sale devices (registers, scanners, receipt printers, cash drawers, etc.).
• Peripheral Setup: Barcode scanners, label printers, signature pads, etc.
• Device Health Checks: Regular maintenance, cleaning, inventory, AVDE, and pending incidents/tasks.
• Store Opening/Closing IT Tasks: Ensure systems are ready at opening and properly shut down or backed up at closing.
• Kiosk / Self-Checkout Maintenance: Rebooting, part replacements, fault reporting.
• Inventory Devices: Support for handheld scanners and tablets used for stock checks.
• Wi-Fi Issues: First-level diagnosis if store devices cannot connect to the wireless network.
• Local Printer Support: Ensure printers for receipts, reports, or labels function correctly.

Employment Details

• Employment type: Full-time
• Seniority level: Not Applicable
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Part-Time to Full-Time Onsite PC Break/Fix Service Technician (1099 Contractor) is also referenced in the original content.