Customer Service Representative II

Job Duties: • Enter and check orders. Handle customer phone calls and emails. Handle quotes and issues and update RMA's. Post sales and quotes follow up. Run reports as assigned. • Manage accounts and relationships within a territory with designated Regional Manager to increase sales growth and revenue. Engage daily with Regional Manager to prioritize and plan work flow, tasks and activities. • Update relevant customer, account and opportunity information through various databases. Perform customer needs analysis and recommends options based on those needs. • Support ISO quality system, quality policy and continuous improvement efforts. Understand competitive landscape and accurately communicates company differentiators and value. • Responsible for helping train new employees as assigned by supervisor. Responsible for contributing to a positive and productive work environment.

Qualifications: • 1-3 years of experience • Minimum of 1 year sales experience preferred • Excellent communication skills, both written and verbal • Excellent customer service skills • Excellent organizational, analytical and interpersonal skills • Detail-oriented • Ability to work and multi-task in a fast paced environment • Previous customer service or technical experience preferred.