Starr Staffing LLC
Customer Service Representative
Starr Staffing LLC, Thomasville, North Carolina, United States, 27630
Customer Service Representative - Job Responsibilities
As a Customer Service Representative, you will play a critical role in providing high-quality support to our customers and ensuring smooth order processing. Responsibilities include:
Key Responsibilities
Assign sales reps and territories as needed Handle a high volume of incoming customer calls and emails Check order status and provide updates (e.g., shipping timelines, shipment confirmations) Resolve issues related to: Short shipments Defective products Product inquiries (availability, dimensions, etc.) Adding to existing orders
Enter customer orders using custom order-entry software Ensure on-time and efficient shipping using internal software tools Coordinate with shipping and manufacturing departments to meet customer expectations Follow up on customer-requested changes to orders Process replacement part orders and credit requests using call logs Enter Return Authorization (RA) and replacement orders Fulfill requests for catalogs, price lists, and other marketing materials Handle minor freight issues with professionalism Qualifications
Strong multitasking skills - able to manage phone calls while entering orders Thrive in a fast-paced environment and meet daily deadlines Proven experience in delivering excellent customer service Professional phone and email etiquette with strong verbal and written communication skills Comfortable handling high volumes of email correspondence Dependable with a history of excellent attendance Proficient in using standard office equipment Skilled in Microsoft Outlook, Word, Excel, and internet navigation Experience in the furniture industry is preferred but not required
As a Customer Service Representative, you will play a critical role in providing high-quality support to our customers and ensuring smooth order processing. Responsibilities include:
Key Responsibilities
Assign sales reps and territories as needed Handle a high volume of incoming customer calls and emails Check order status and provide updates (e.g., shipping timelines, shipment confirmations) Resolve issues related to: Short shipments Defective products Product inquiries (availability, dimensions, etc.) Adding to existing orders
Enter customer orders using custom order-entry software Ensure on-time and efficient shipping using internal software tools Coordinate with shipping and manufacturing departments to meet customer expectations Follow up on customer-requested changes to orders Process replacement part orders and credit requests using call logs Enter Return Authorization (RA) and replacement orders Fulfill requests for catalogs, price lists, and other marketing materials Handle minor freight issues with professionalism Qualifications
Strong multitasking skills - able to manage phone calls while entering orders Thrive in a fast-paced environment and meet daily deadlines Proven experience in delivering excellent customer service Professional phone and email etiquette with strong verbal and written communication skills Comfortable handling high volumes of email correspondence Dependable with a history of excellent attendance Proficient in using standard office equipment Skilled in Microsoft Outlook, Word, Excel, and internet navigation Experience in the furniture industry is preferred but not required