CX Business Analyst Job at Braintrust in Los Angeles

Overview

Join to apply for the CX Business Analyst role at Braintrust. This is a W2 engagement. The rate reflects a W2 engagement. This is a hybrid engagement requiring onsite 2-3 days/week in Torrance, CA.

Responsibilities

• Review all applicable HED dashboards and reports and develop recommendations on direction and actionable steps with core team and internal stakeholders
• Convert product roadmap features into smaller user stories
• Write clear and well-structured business requirements and documentation
• Write clear user stories, narrative and acceptance criteria for system development
• Support the creation of user journey mappings (i.e. interviews, resource gathering, meeting set up, etc.)
• Analyze user data and create reports, dashboards and visualizations to help better understand performance
• Perform data discovery, analysis and modeling
• Perform (UAT) User Acceptance Testing and recommend improvements
• Analyze research results and data to uncover insights and to provide recommendations
• Work with the Product Owner to engage key stakeholders to both gain and provide understanding of cross-dependencies.
• Provide support on issues and questions from stakeholders.
• Facilitate communication and gain commitment between business, DSD and IT units to align solutions with business strategies.
• Work with the product owner to create user stories with relevant acceptance criteria and organize the backlog in a system (i.e JIRA).
• Help the product owner refine and maintain the product backlog and project documentation.
• Prepare documents and create presentations for weekly meetings, executive meetings and other ad hoc meetings
• Collaborate with developer teams during design and development phases.
• Develop materials to support change management efforts, in collaboration with Transformation Office.
• Ensure delivery on time of projects and related business objectives.

Department Support

• Contribute to the organization’s Agile transformation by adopting and spreading knowledge of agile principles and processes.
• May coach and mentor less Agile experienced staff.
• Provide leadership to staff to ensure optimal performance.

Top 3 Required Skills

• BS/BA Customer experience, marketing/market research/business, project management or equivalent experience
• 3-5+ years in a customer-centric project as support/delivery, or enterprise strategy development
• Business Analysis / Agile

Desired Skills

• Highly versatile, able to work in an extremely fast-paced, frequently ambiguous work environment; ability to self-manage.
• Experience with Design Thinking/Human Centered Design and Service Design methodologies
• Experience with customer journey mapping and related tools, such as Figma and Mural
• Excellent communication and presentation skills
• Experience with project management tools, such as Jira
• Excellent customer service and problem-solving skills.
• Curious, questioning skills to gain understanding and build support.
• Adaptable with proven track record of growing resonsibilities.
• Able to coordinate multiple initiatives simultaneously.
• Strong organizational skills.
• Self-motivated with strong analytical, organizational and project coordination skills.
• Ability to communicate effectively with internal and external customers as well as non-technical and technical personnel.
• Strong verbal and written communication skills.
• Ability to work effectively with AHM staff, IT staff, 3rd party vendor staff.
• Ability to interact with other Honda company's personnel, builds strong relationships at all levels and across all business units and organizations, and understands business imperatives.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Research, Analyst, and Information Technology

Industries

• Technology, Information and Internet

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