Customer Service Representative Job at Robert Half in Itasca

We are looking for a dedicated Customer Service Representative to join our team on a long-term contract basis. This role offers a hybrid work schedule, with time spent in the office, remotely, and at a client site in Itasca, Illinois. The ideal candidate will thrive in a fast-paced environment and bring a proactive approach to managing customer accounts and resolving inquiries.

Responsibilities:
• Respond promptly to inbound and outbound customer calls, addressing inquiries and resolving issues with professionalism.
• Manage customer accounts using CRM software, with a preference for NetSuite or Salesforce experience.
• Handle order entry tasks efficiently while maintaining accuracy.
• Collaborate with the team to manage shared inbox communications and ensure timely responses.
• Utilize basic Excel skills to organize data and support account management activities.
• Adapt quickly to new processes and systems, demonstrating a willingness to learn on the job.
• Provide account management support, fostering positive relationships with customers.
• Multitask effectively, balancing various responsibilities in a dynamic environment.
• Contribute to maintaining exceptional service standards and customer satisfaction.• Proven experience in customer service, preferably in a call center or similar environment.
• Familiarity with CRM platforms, such as NetSuite or Salesforce.
• Strong communication skills, both verbal and written, with a customer-focused mindset.
• Ability to handle inbound and outbound calls efficiently and professionally.
• Proficiency in basic Excel functions is a plus.
• Demonstrated ability to manage multiple tasks and adapt to a fast-paced work environment.
• Experience in account management or customer account management is beneficial.
• Self-motivated and eager to learn new systems and processes.