Customer Service Specialist Job at Hustle Notice Biz in Dallas

Customer Service Specialist

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team. In this role, you will be the frontline representative of our company, interacting directly with our valued customers to address inquiries, resolve issues, and provide exceptional service that enhances their overall experience.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat.
• Assist customers with product selection and provide recommendations based on their needs.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Maintain a thorough understanding of our products and services to provide accurate information.
• Document customer interactions and feedback in our CRM system for future reference.
• Collaborate with team members and other departments to ensure customer satisfaction.

Skills, Knowledge and Expertise

• High school diploma or equivalent; Bachelor's degree preferred.
• Proven experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a positive attitude.
• Ability to work effectively in a team and independently.
• Proficiency in using CRM software and Microsoft Office Suite.

Benefits

Benefits:

• Competitive salary: $18.00 - $28.00 hourly (based on experience).
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching.
• Professional development and growth opportunities.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.