Customer Service Assistant Job at Hustle Notice Biz in Boston

Customer Service Assistant

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will play a crucial part in enhancing customer satisfaction by addressing inquiries, resolving issues, and providing support on our products and services. The ideal candidate thrives in a fast-paced environment and is driven by the desire to help customers navigate any challenges they may face.

Key Responsibilities

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints in a friendly and effective manner.
• Maintain thorough knowledge of our products and services to effectively assist customers.
• Document customer interactions and feedback accurately in the CRM system.
• Assist in processing orders, returns, and exchanges according to company policy.
• Collaborate with team members and other departments to enhance customer experience.

Skills, Knowledge and Expertise

Qualifications

• High school diploma or equivalent; additional education in customer service or communication is a plus.
• Proven experience in a customer service role, preferably in a similar industry.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficient in Microsoft Office Suite and CRM software.
• Ability to work well in a team environment and assist colleagues as needed.
• Flexibility to work varied hours, including evenings and weekends when necessary.

Benefits

Benefits

• Competitive salary ($60,000 $67,000 per year)
• Opportunities for professional growth and career advancement
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Supportive and collaborative work environment
• Ongoing training and skill development programs

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.