99 Ranch Market
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TAWA Services, Inc. has been committed to providing exceptional service and support to the diverse Asian American communities. Leveraging our extensive network and global resources, we ensure timely and efficient delivery of quality goods across the United States. Our dedication to excellence and community underscores the vital role of service in enhancing everyday life. TAWA Services, Inc. invites you to be a part of our mission and team!
Overview
Summary:
The BPO Specialist supports internal business operations with a focus on retail store processes and centralized support functions. This role is responsible for troubleshooting, configuring workflows, and processing transactions in enterprise systems like SAP and POS. Working closely with cross-functional teams, the BPO Specialist ensures process accuracy, identifies improvement opportunities, and delivers training and documentation to support efficient, consistent operations across departments. Responsibilities
Support store teams and internal departments with operational process troubleshooting, issue diagnosis, and resolution across shared services. Assist in configuring business processes and workflows within internal systems (e.g., SAP, POS) to meet operational requirements. Perform internal transaction processing such as invoice validation, data entry, and inventory or sales reconciliation within ERP systems. Analyze internal process data to identify discrepancies and suggest efficiency improvements across business units. Establish clear communication with both technical and non-technical stakeholders to align timelines, deliverables, and business requirements. Track and report on the status of process enhancements or service delivery initiatives. Conduct testing and validation of internal tools and process updates to ensure stability and accuracy during rollouts or upgrades. Document standard operating procedures (SOPs), develop training guides for internal teams, and conduct user training when needed. Collaborate with cross-functional teams to identify opportunities to automate or optimize business processes. Perform other duties as assigned by management. Qualifications
A Bachelor's degree in Business Operations, Data Management, or a related field is required. Relevant experience may be substituted for education. 13 years of experience in internal business process support, shared services, or related functions. Bilingual in Mandarin and English is required. Proficient in MS Office Suite and ERP platforms such as SAP or similar enterprise systems. Strong MS Excel skills and data analysis capabilities are a plus. Excellent attention to detail, organizational skills, and time management. Ability to manage multiple priorities independently while collaborating with cross-functional teams. Familiarity with project coordination or process improvement methodologies is a plus. Willing to accommodate a flexible work schedule when necessary. Authorized to work in the United States without sponsorship. Physical Requirements
Prolonged periods of sitting at a desk and working on a computer. This job may require standing or walking for extended periods of time, lifting up to 25 pounds, and performing repetitive motions. Employment Type: Full Time Location: 133 Randolph St, Brooklyn, NY 11237 Medical, Dental, Vision, and Life Insurance. 401(k) Retirement Saving Plan with 4% Company Match. Long-Term Services Award. Employee Discount. Paid Time Off. Compensation
The pay range for this job starts at $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include the responsibilities of the job, your education, skills, qualifications, experience, and location. Business and Employment Information
Beware of Job Scams: We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For guidance on identifying job scams, visit: https://www.indeed.com/career-advice/finding-a-job/job-scams Disclaimer: Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Job descriptions describe the general nature and level of work performed by people assigned to the position and do not cover all duties. Skills, duties, and responsibilities may change at any time with or without notice. We are an E.E.O. employer. #J-18808-Ljbffr
Summary:
The BPO Specialist supports internal business operations with a focus on retail store processes and centralized support functions. This role is responsible for troubleshooting, configuring workflows, and processing transactions in enterprise systems like SAP and POS. Working closely with cross-functional teams, the BPO Specialist ensures process accuracy, identifies improvement opportunities, and delivers training and documentation to support efficient, consistent operations across departments. Responsibilities
Support store teams and internal departments with operational process troubleshooting, issue diagnosis, and resolution across shared services. Assist in configuring business processes and workflows within internal systems (e.g., SAP, POS) to meet operational requirements. Perform internal transaction processing such as invoice validation, data entry, and inventory or sales reconciliation within ERP systems. Analyze internal process data to identify discrepancies and suggest efficiency improvements across business units. Establish clear communication with both technical and non-technical stakeholders to align timelines, deliverables, and business requirements. Track and report on the status of process enhancements or service delivery initiatives. Conduct testing and validation of internal tools and process updates to ensure stability and accuracy during rollouts or upgrades. Document standard operating procedures (SOPs), develop training guides for internal teams, and conduct user training when needed. Collaborate with cross-functional teams to identify opportunities to automate or optimize business processes. Perform other duties as assigned by management. Qualifications
A Bachelor's degree in Business Operations, Data Management, or a related field is required. Relevant experience may be substituted for education. 13 years of experience in internal business process support, shared services, or related functions. Bilingual in Mandarin and English is required. Proficient in MS Office Suite and ERP platforms such as SAP or similar enterprise systems. Strong MS Excel skills and data analysis capabilities are a plus. Excellent attention to detail, organizational skills, and time management. Ability to manage multiple priorities independently while collaborating with cross-functional teams. Familiarity with project coordination or process improvement methodologies is a plus. Willing to accommodate a flexible work schedule when necessary. Authorized to work in the United States without sponsorship. Physical Requirements
Prolonged periods of sitting at a desk and working on a computer. This job may require standing or walking for extended periods of time, lifting up to 25 pounds, and performing repetitive motions. Employment Type: Full Time Location: 133 Randolph St, Brooklyn, NY 11237 Medical, Dental, Vision, and Life Insurance. 401(k) Retirement Saving Plan with 4% Company Match. Long-Term Services Award. Employee Discount. Paid Time Off. Compensation
The pay range for this job starts at $70,000 per year. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include the responsibilities of the job, your education, skills, qualifications, experience, and location. Business and Employment Information
Beware of Job Scams: We prioritize applicant safety at TAWA Services, Inc. Please exercise caution during your job search. Be wary of unsolicited offers, requests for personal information or upfront payments, poorly written job descriptions, unrealistic promises, and unprofessional communication. Research employers, verify job postings, and trust your instincts. Report any suspicious activity. For guidance on identifying job scams, visit: https://www.indeed.com/career-advice/finding-a-job/job-scams Disclaimer: Our goal is to be a recognized leader in the industry while providing a great workplace for employees. Job descriptions describe the general nature and level of work performed by people assigned to the position and do not cover all duties. Skills, duties, and responsibilities may change at any time with or without notice. We are an E.E.O. employer. #J-18808-Ljbffr