Pediatrica Health Group
Overview
Front Desk Coordinator I Location: Practice Classification: Full-time, Non- Exempt Department: Practice Operations Reports to: Practice Manager Position Category: Staff Last Revised: February 2025 Responsibilities
Answer and screen high volume telephone calls in a courteous manner, and record messages for providers and other personnel. Schedule patient appointments and procedures according to established policies and procedures. Check-in patients upon arrival at the office as well as check-out upon departure. Obtain accurate information from patients and ensure all registration forms are complete. Collect patient and insurance payments and reconcile charges on a daily basis. Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances. File records in appropriate sections of patient charts in EMR. Prepare patient charts in advance and scan documents into charts in EMR. Transcribe letters and create forms as needed. Maintain files and records in a confidential manner. Maintain organization and efficiency of front office, including office supply inventory. Maintain patient confidentiality. Perform other related duties as directed or assigned. Qualifications
REQUIREMENTS High school diploma or GED. Minimum of 2 years of experience in a medical office, front office or scheduling experience. REQUIREMENTS FOR LEVEL I STATUS: Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision Performance Requirements
Knowledge of clinic policies and procedures. Knowledge of computer programs and applications. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately. Skill in operating office equipment. Skill in handling paperwork/filing adequately. Skill in handling incoming phone calls and triaging appropriately. Skill in written and verbal communication. Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to flexibly respond to changing demands. Ability to organize and prioritize tasks effectively. Working Conditions
Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions. Equipment Operated
Office machinery including computers, fax, dictating machine, calculator, and photocopier. Physical Demands
Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines. Occasionally lift and carry files up to 20 pounds. Safety Hazard
Minimal Hazards This job description does not list all the duties and responsibilities of the job. You may be asked by supervisors or managers to perform other instruction, duties, and responsibilities, as appropriate. You will be evaluated in part based upon your performance of the duties and responsibilities identified in this job description. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, with or without cause. #J-18808-Ljbffr
Front Desk Coordinator I Location: Practice Classification: Full-time, Non- Exempt Department: Practice Operations Reports to: Practice Manager Position Category: Staff Last Revised: February 2025 Responsibilities
Answer and screen high volume telephone calls in a courteous manner, and record messages for providers and other personnel. Schedule patient appointments and procedures according to established policies and procedures. Check-in patients upon arrival at the office as well as check-out upon departure. Obtain accurate information from patients and ensure all registration forms are complete. Collect patient and insurance payments and reconcile charges on a daily basis. Verify account balances and refunds for accuracy. Provide information to patients regarding unpaid balances. File records in appropriate sections of patient charts in EMR. Prepare patient charts in advance and scan documents into charts in EMR. Transcribe letters and create forms as needed. Maintain files and records in a confidential manner. Maintain organization and efficiency of front office, including office supply inventory. Maintain patient confidentiality. Perform other related duties as directed or assigned. Qualifications
REQUIREMENTS High school diploma or GED. Minimum of 2 years of experience in a medical office, front office or scheduling experience. REQUIREMENTS FOR LEVEL I STATUS: Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision Performance Requirements
Knowledge of clinic policies and procedures. Knowledge of computer programs and applications. Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately. Skill in operating office equipment. Skill in handling paperwork/filing adequately. Skill in handling incoming phone calls and triaging appropriately. Skill in written and verbal communication. Ability to learn/use other computer programs including Microsoft Excel, e-mail, Internet, and Microsoft PowerPoint. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to flexibly respond to changing demands. Ability to organize and prioritize tasks effectively. Working Conditions
Work performed in office environment. Involves frequent contact with staff and patients. May require working under stressful conditions. Equipment Operated
Office machinery including computers, fax, dictating machine, calculator, and photocopier. Physical Demands
Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands or deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines. Occasionally lift and carry files up to 20 pounds. Safety Hazard
Minimal Hazards This job description does not list all the duties and responsibilities of the job. You may be asked by supervisors or managers to perform other instruction, duties, and responsibilities, as appropriate. You will be evaluated in part based upon your performance of the duties and responsibilities identified in this job description. Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, with or without cause. #J-18808-Ljbffr