Robert Half is hiring: IT Desktop & Help Desk Support Specialist - FTE in Ames

New PERMANENT FTE position with IMMEDIATE BENEFITS with a Growing Company !! 

IT Desktop & Help Desk Support Specialist – Direct Hire Opportunity

Location: Hybrid ONSITE in Ames, Iowa 

Compensation: Up to $55,000 base annual salary + excellent benefits package

Desktop Support / IT Support / Help Desk

This hybrid role offers a balance of technical challenge, mentorship-driven leadership, and career-building experiences. As part of the team, you’ll work with enterprise-level systems—including Microsoft 365, networking infrastructure, ERP platforms, and cloud technologies—while building a foundation for technical growth! 

Why This Opportunity Stands Out:

•Mentorship-Focused Management: Be guided by a manager renowned for cultivating talent and helping team members advance into senior positions.

•Skill Development: Gain exposure to cutting-edge technologies, advance your technical expertise, and take on increasing responsibilities as you grow.

•Flexible Hybrid Work Model: Enjoy a combination of in-office collaboration and remote work options for a balanced work setting.

Key Responsibilities:

•Operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems.

•Manage and triage incoming IT support tickets while providing Tier 1 assistance.

•Assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests.

•Deploy and configure workstations, peripherals, and audio/visual equipment.

•Provide support for ERP system access and address printing-related issues.

•Maintain IT documentation, SOPs, and create a searchable knowledge base.

•Track inventory of IT assets and coordinate vendor repairs as needed.

What You’ll Bring to the Role:

•1–2 years of experience in IT Technical Support & help desk, desktop support, or related IT roles

•Certifications are a HUGE plus!  

•“Hit the ground running” working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN).

•Strong communication skills with an IT support, customer-centric approach.

Bonus Points:

•An associate degree in Information Technology or a related field.

•Familiarity with Intune, Azure, Windows Server, or ERP platforms.

•Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.

To Apply Direct to me

If you are eager to discuss this permanent position, please send a message to Carrie Danger on LinkedIn or email your resume directly. You can also contact Carrie via Office # at 515-259-6876 or mobile # at 515-991-0863. Alternatively, take advantage of the one-click application feature on our Robert Half website. Please note: No third-party inquiries or C2C candidates will be considered for this role, and our client cannot provide sponsorship – MUST HAVE EAD, Green Card, or US Citizen Status / No OPT or H1b.

Why This Opportunity Stands Out:

•Mentorship-Focused Management: Be guided by a manager renowned for cultivating talent and helping team members advance into senior positions.

•Skill Development: Gain exposure to cutting-edge technologies, advance your technical expertise, and take on increasing responsibilities as you grow.

•Flexible Hybrid Work Model: Enjoy a combination of in-office collaboration and remote work options for a balanced work setting.

Key Responsibilities:

•Operate as the first point of contact for technical support related to Windows platforms, Microsoft 365, networking infrastructure, and ERP systems.

•Manage and triage incoming IT support tickets while providing Tier 1 assistance.

•Assist with account management, password resets, multi-factor authentication (MFA) setups, and user access requests.

•Deploy and configure workstations, peripherals, and audio/visual equipment.

•Provide support for ERP system access and address printing-related issues.

•Maintain IT documentation, SOPs, and create a searchable knowledge base.

•Track inventory of IT assets and coordinate vendor repairs as needed.

What You’ll Bring to the Role:

•1–2 years of experience in IT Technical Support & help desk, desktop support, or related IT roles

•Certifications are a HUGE plus!  

•“Hit the ground running” working knowledge of Microsoft 365, Windows 10/11, Azure AD/Entra ID, and basic networking concepts (TCP/IP, DNS, DHCP, VPN).

•Strong communication skills with an IT support, customer-centric approach.

Bonus Points:

•An associate degree in Information Technology or a related field.

•Familiarity with Intune, Azure, Windows Server, or ERP platforms.

•Certifications such as CompTIA A+, Network+, or Microsoft Fundamentals.