State of Minnesota
Working Title: Receptionist
Job Class: Customer Service Specialist, Intermediate
Agency: Attorney General's Office
Job ID
: 88831
Location
: St. Paul
Telework Eligible
: No
Full/Part Time
: Full-Time
Regular/Temporary
: Unlimited
Who May Apply
: Open to all qualified job seekers
Date Posted
: 09/11/2025
Closing Date
: 09/17/2025
Hiring Agency/Seniority Unit
: Attorney General's Office / Attorney General-AFSCME
Division/Unit
: Attorney Gen. / Shared Services
Work Shift/Work Hours
: Day Shift
Days of Work
: Monday - Friday
Travel Required
: No
Salary Range:
$20.45 - $27.12 / hourly; $42,699 - $56,626 / annually
Classified Status
: Classified
Bargaining Unit/Union
: 206 - Clerical/AFSCME
Work Area
: Town Square Tower
FLSA Status
: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Office is seeking a Receptionist (Customer Service Specialist Intermediate) for our Town Square Tower office location. This position will provide customer assistance and other administrative support services to external customers such as constituents and private and public organizations, as well as the employees of the Attorney General's Office, in person or over the phone. These services are offered by sharing a variety of detailed information on agency divisions, procedural information and services offered by the Agency. This work includes services such as receiving visitors, answering incoming calls, mail processing and several other office support tasks.
A successful candidate in this position will be able to:
Manage visitors, staff, and deliveries in a secure, friendly, efficient, and professional manner.
Operate phone systems so that all calls, messages, and inquiries are directed to the appropriate people quickly and courteously.
Process incoming and outgoing mail and faxes in an efficient manner.
This position requires reporting to our Town Square Tower office location in person daily with occasional travel to provide back-up support at the Capitol office location.
Minimum Qualifications
Skill in:
Customer service sufficient to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and other electronic correspondence)
Customer service sufficient to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes
Typing/keyboarding, using Microsoft Word or equivalent software, sufficient to produce documents such as emails and other correspondence in an efficient and timely manner
Word processing sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors
Document and records management sufficient to maintain electronic or paper files for efficient organization and retrieval of information
Ability to:
Learn to use a multi-line telephone console, efficiently transfer calls, and take accurate messages
Administer and conduct training of employees
Preferred Qualifications
2+ years of experience in customer service and/or receptionist roles and responsibilities
Education or experience in a law office setting
Knowledge of the programs and services provided by the Office of the Minnesota Attorney General
Ability to:
Determine task priorities when multiple tasks have competing deadlines
Type/Keyboard a variety of documents accurately at 50 WPM with an error rate of 5% or less
Physical Requirements
Work in a seated or standing position for extended periods of time
Use a keyboard for extended periods of time which may include repetitive motion
Maintain a stationary position for a prolonged period of the day
Move and/or transport items weighing up to 25 pounds on a regular basis
Additional Requirements
It is our policy that all candidates submit to a background check prior to employment. This background check may consist of the following components:
Conflict of Interest Review
Criminal History Check
Education / License Verification
Employment Reference / Records Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
Job Class: Customer Service Specialist, Intermediate
Agency: Attorney General's Office
Job ID
: 88831
Location
: St. Paul
Telework Eligible
: No
Full/Part Time
: Full-Time
Regular/Temporary
: Unlimited
Who May Apply
: Open to all qualified job seekers
Date Posted
: 09/11/2025
Closing Date
: 09/17/2025
Hiring Agency/Seniority Unit
: Attorney General's Office / Attorney General-AFSCME
Division/Unit
: Attorney Gen. / Shared Services
Work Shift/Work Hours
: Day Shift
Days of Work
: Monday - Friday
Travel Required
: No
Salary Range:
$20.45 - $27.12 / hourly; $42,699 - $56,626 / annually
Classified Status
: Classified
Bargaining Unit/Union
: 206 - Clerical/AFSCME
Work Area
: Town Square Tower
FLSA Status
: Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Office is seeking a Receptionist (Customer Service Specialist Intermediate) for our Town Square Tower office location. This position will provide customer assistance and other administrative support services to external customers such as constituents and private and public organizations, as well as the employees of the Attorney General's Office, in person or over the phone. These services are offered by sharing a variety of detailed information on agency divisions, procedural information and services offered by the Agency. This work includes services such as receiving visitors, answering incoming calls, mail processing and several other office support tasks.
A successful candidate in this position will be able to:
Manage visitors, staff, and deliveries in a secure, friendly, efficient, and professional manner.
Operate phone systems so that all calls, messages, and inquiries are directed to the appropriate people quickly and courteously.
Process incoming and outgoing mail and faxes in an efficient manner.
This position requires reporting to our Town Square Tower office location in person daily with occasional travel to provide back-up support at the Capitol office location.
Minimum Qualifications
Skill in:
Customer service sufficient to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and other electronic correspondence)
Customer service sufficient to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes
Typing/keyboarding, using Microsoft Word or equivalent software, sufficient to produce documents such as emails and other correspondence in an efficient and timely manner
Word processing sufficient to prepare, edit, and finalize emails, memos, reports, and/or other documents and types of written communication that are grammatically correct, in proper format, and free of spelling errors
Document and records management sufficient to maintain electronic or paper files for efficient organization and retrieval of information
Ability to:
Learn to use a multi-line telephone console, efficiently transfer calls, and take accurate messages
Administer and conduct training of employees
Preferred Qualifications
2+ years of experience in customer service and/or receptionist roles and responsibilities
Education or experience in a law office setting
Knowledge of the programs and services provided by the Office of the Minnesota Attorney General
Ability to:
Determine task priorities when multiple tasks have competing deadlines
Type/Keyboard a variety of documents accurately at 50 WPM with an error rate of 5% or less
Physical Requirements
Work in a seated or standing position for extended periods of time
Use a keyboard for extended periods of time which may include repetitive motion
Maintain a stationary position for a prolonged period of the day
Move and/or transport items weighing up to 25 pounds on a regular basis
Additional Requirements
It is our policy that all candidates submit to a background check prior to employment. This background check may consist of the following components:
Conflict of Interest Review
Criminal History Check
Education / License Verification
Employment Reference / Records Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.