Receptionist Job at St. Vincent Catholic Charities in Lansing

Receptionist role at St. Vincent Catholic Charities

Job Summary: Greet and receive clients, partners, visitors, and the general public, both personally in the reception area and over the telephone. Assist clients with their requests; announce clients and visitors to the appropriate staff; transfer telephone calls to staff and/or voicemail as directed.

Key Responsibilities

• Answer and direct calls: Professionally manage incoming telephone calls, ensuring they are promptly directed to the appropriate staff member or program.
• Welcome clients and visitors: Greet all clients and visitors warmly, assist them in locating the correct staff member or program, and provide exceptional customer service at all times.
• Foster positive interactions: Maintain a positive and professional demeanor when interacting with clients, visitors, and staff, consistently representing the Agency\'s values and mission.
• Cultural sensitivity: Demonstrate respect and sensitivity to the cultural and linguistic differences of clients, visitors, and colleagues.
• Manage mail and packages: Receive, sort, and distribute incoming mail and packages (e.g., U.S. Mail, UPS) to the appropriate staff or department on the same day.
• Distribute transportation resources: Administer bus passes and ensure accurate tracking or record-keeping as needed.
• Assist clients with forms: Provide support to clients in completing service request forms and other relevant paperwork.
• Reception and administrative support: Serve as backup for other reception or administrative duties across the agency as needed, ensuring smooth daily operations.
• Other duties as assigned: Undertake additional tasks as directed to support the agency\'s mission and operations.

Qualifications

• Education: High school education
• Experience:
  • Comfort and proficiency with operating a multi-line phone system
  • Strong organizational skills and the ability to handle multiple tasks simultaneously
  • A friendly, approachable demeanor with a commitment to exceptional customer service
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar software
  • Experience working in a multicultural or nonprofit environment
  • Ability to speak a second language is a plus, but not required
  • Strong problem-solving skills and attention to detail
• Required Licenses, Certifications, and Training: N/A

Personal Attributes Anticipated

• Mission-Driven: Demonstrates a deep commitment to the mission and values of Catholic Charities of Ingham, Eaton, and Clinton Counties, and incorporates them into daily work
• Collaborative team player: Thrives in a team environment, contributing positively and working effectively with others to achieve shared goals
• Solution-oriented problem solver: Proactively identifies challenges and develops practical, innovative solutions to address them
• Culturally sensitive: Demonstrates awareness and respect for the cultural diversity of both colleagues and clients, fostering an inclusive and supportive environment
• Integrity: Upholds a strong moral character, consistently doing what is right, and responsibly using time and resources to serve the organization’s mission

Work Environment & Physical Demands

• This position is on-site and may not be eligible for remote work
• Attendance at occasional meetings or events outside regular business hours is required
• The role involves working with sensitive or potentially traumatic information and direct interaction with individuals or families in crisis
• Physical requirements include frequent use of hands for handling objects, talking, bending, squatting, twisting, climbing, kneeling, reaching, and occasionally lifting or carrying up to 30 pounds
• Vision requirements include close-up work, distance vision, and the ability to adjust focus
• The work environment may involve varying degrees of physical discomfort and occasional loud noise
• Occasional driving, potentially with clients, during the workday may be needed for operational purposes
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Individual and Family Services

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