Receptionist Job at Acrisure in Traverse City

Overview

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Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary

The Receptionist supports a Platform office as the first point of contact for inbound telephone inquiries and office visitors/guests. Receive and relay messages/telephone calls from internal and external sources. Greet guests/visitors, document information, issue appropriate security passes. Report on security issues. Respond to routine inquiries on office locations, hours of operation, telephone numbers, email/website addresses. Broad knowledge of operational procedures and tools obtained through extensive work experience.

Responsibilities

• Answer the phone and greet clients and visitors in a professional manner.
• Accurately direct phone calls and walk-ins to appropriate team members in a courteous and professional manner.
• Return calls on hold in a timely manner and offer to continue holding or to leave a message.
• Answer client inquiries, or direct them to the person best able to respond.
• Take and deliver accurate phone messages, including names and contact information, and relay messages promptly.
• Maintain a neat and tidy reception area and a professional, comfortable office atmosphere.
• Open, sort, and distribute mail for agency personnel according to mail distribution practices.
• Process and send outgoing mail and packages using appropriate shipping services as needed.
• Monitor agency inboxes to distribute emails, voicemails, and faxes to the appropriate team member.
• Maintain inventory of office supplies.
• Print, scan, copy, and fax documents as needed to assist team members.
• Perform routine and ad-hoc support tasks and other agency functions as required.

Requirements

• Proven work experience as a receptionist, front office representative, or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment.
• Professional attitude and appearance.
• Strong written and verbal communication skills.
• Resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time-management abilities with the ability to prioritize tasks.
• Customer service oriented.
• Ability to function independently and as part of a team.

Education/Experience

• High school diploma or recognized equivalent is required.
• Experience in customer service or the insurance field is preferred.
• Familiarity with a multiline telephone system.

Physical Demands

• Position entails sitting, talking, writing, reading, reaching, computer entry, and typing.
• Occasional travel required with some overnight trips; must have access to reliable transportation.

Benefits and Perks

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical, Dental, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA), and commuter benefits
• Paid maternity leave, paid paternity leave, and fertility benefits
• Career growth and learning opportunities
• …and more

Note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply. Offerings may vary by entity or location.

California residents can learn more about privacy practices for applicants at Acrisure’s California Applicant Privacy Policy: www.Acrisure.com/privacy/caapplicant.

Equal Opportunity

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, or disability. California residents can learn more about privacy practices at www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from agencies without a signed mutual service agreement. Unsolicited resumes will be considered Acrisure’s property and no referral fee will be paid.