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Chicago Children's Advocacy Center

Chicago Children's Advocacy Center is hiring: Bilingual Receptionist in Chicago

Chicago Children's Advocacy Center, Chicago, IL, US, 60290

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Job Description

Job Description

ChicagoCAC employees are expected to perform their job duties and act in a manner consistent with the Core Values of the organization.

Responsibility Summary

The Bilingual Receptionist is to ensure the provision of reception services in a child and client friendly environment.

Primary Responsibilities:

  • Answer switchboard accurately, professionally, and politely.

  • Directs calls to appropriate staff and/or voicemail and records written messages, when necessary.

  • Displays a positive attitude and maintain a professional appearance.

  • Observe and comply with all security measures that are in place.

  • Receives all visitors in a pleasant and welcoming manner, escorts families to family rooms and documents room assignment.

  • Tracks and monitors all POD assignments and usage.

  • Process and distribute incoming mail and maintain the office supply closet.

  • Provide administrative support, enter surveys into ETO, and survey phone follow up calls.

  • Maintain the Reception area, keeping it clean, picking up toys, replenishing coffee etc. throughout the day.

  • Documents all completed Transportation from the Lyft/Uber entry log in ETO.
  • Responsible for scheduling and tracking Lyft and Uber services.

  • Participate in professional development and training opportunities.

  • Perform other duties as assigned.

Discretion

The Bilingual Receptionist has a low-level range of discretion and independent decision-making.

Supervisory Responsibilities

None

Relationships

The Bilingual Receptionist works closely with the Facility Operations Manager, Support Services team, and all ChicagoCAC departments and Partners.

Qualifications
Requires a minimum of 2 years of experience as a receptionist and a high school degree. Must have experience using electronic data management systems and working knowledge of Windows and Microsoft Word. A clear professional voice is necessary as well as the ability to interact with our clients. Strong organizational, problem solving, written and oral communication skills required. Ability to multi-task and work effectively in a multi-disciplinary team setting.



In addition to making a significant impact on children’s and families’ lives, ChicagoCAC offers amazing benefits for our staff, which include:

    • BCBS HMO and PPO healthcare coverage options with an opportunity to add family members to plans.
    • Free life insurance at 2x your salary up to a maximum of $200,000. 
    • Additional pay of 10% of your salary up to $7,500 per year (available after 6 months of employment) to use towards a menu of benefits such as: additional health benefits, dental, vision, long-term disability short-term disability, 403b plan, a Roth option, legal coverage, dependent care, flexible spending, and taxable spending. 
    • Taxable spending may be used for health club membership, fitness activities, tuition reimbursement, student loan repayment, among other options. 
    • Paid Time Off (“PTO”): PTO starts accruing the first day of employment and accrues at a rate of 35 days in a 12-month period. 
    • PTO days are used for all days off, including holidays and sick time so you have maximum flexibility in the use of your PTO. 
    • Timing of vacations may be dependent on client needs, as that’s our first priority. 
    • PTO goes up to 40 days after 5 years. 
    • Additional PTO for FMLA-related reasons up to 20 days. 
    • A remote work policy that provides flexibility in work hours so long as operational needs are met. 
    • Regular expert training on evidence-based therapy modalities, which includes being able to earn Continuing Education Units. 
    • A casual dress code.
    • Enjoy afternoon milk and cookies every Friday! 
       
      If you share our passion for providing hope and healing to children and families who have experienced abuse and trauma, and possess the qualifications we’re looking for, please submit an application! 

ChicagoCAC’s Compensation Philosophy: 
We believe in fair compensation for your work. Our salary scale is comparable to salaries you would find in Chicago, IL. We believe our compensation program is designed to support, reinforce, and align our values, business strategy, and operational & financial needs with a goal of growth and profitability. 
 
Commitment to Diversity, Equity, and Inclusion: 
ChicagoCAC is an Equal Opportunity Employer: BIPOC, persons with disabilities, and LGBTQIA+ people are strongly encouraged to apply.

We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.   

If you need assistance or an accommodation due to a disability, you may contact our People & Culture Department at (312) 492-3700.


Salary commensurate with experience.




Monday - Friday: 8:00 AM and possibly as late as 8:00 PM some days. 3 days per week include evening hours.