IT Support Engineer - Systems Integrator

Ready to take the next step in your IT career?

Join a long-established IT solutions provider with a strong reputation for delivering managed services, cloud solutions, and enterprise-grade support to organisations across diverse industries. Known for its commitment to customer satisfaction and continuous innovation, the company has built lasting client relationships and a proven track record in driving digital transformation. With decades of experience and a skilled team of professionals, the business continues to provide reliable, future-ready IT services that keep customers connected, secure, and productive.

The team is hiring an IT Support Engineer to provide day-to-day technical assistance, resolve hardware and software issues, and support end users across a variety of IT environments. This role offers the opportunity to work in a fast-paced setting, build broad technical exposure, and contribute to the smooth operation of critical business systems.

Make your next move? Apply now!

Key Responsibilities

• Provide Tier 1–2 IT support to multiple clients across various industries
• Troubleshoot and resolve issues related to Office 365, Windows OS, PC hardware, and user devices
• Install, configure, and maintain servers, storage systems, and network equipment
• Support and manage Active Directory, Exchange Online, and Azure AD environments
• Deliver AV support for client meeting rooms, video conferencing setups, and presentation systems
• Provide remote and on-site desktop, laptop, and printer support
• Configure and support network infrastructure (switches, routers, firewalls, Wi-Fi)
• Collaborate with senior engineers to escalate complex problems or assist in project work
• Maintain accurate documentation of client systems and support activities
• Ensure adherence to SLAs and high levels of client satisfaction

Key Skills & Experience

• 2–4 years of IT support experience (ideally in an MSP or multi-client environment)
• Proficient in supporting Microsoft 365/Office 365, including Exchange, Teams, and SharePoint
• Hands-on experience with PC hardware, printers, and peripherals
• Experience with Windows 10/11, Windows Server 2016+, and basic server administration
• Knowledge of Active Directory, Group Policy, and basic PowerShell scripting
• Familiar with networking fundamentals – TCP/IP, DNS, DHCP, VLANs
• Experience supporting Audio Visual (AV) systems – Zoom, Teams Rooms, projectors, etc.
• Strong troubleshooting and customer service skills
• Ability to multitask and manage priorities across multiple clients
• MSP background or experience with RMM/PSA tools (e.g., ConnectWise, Datto, Atera)
• Experience with Azure, Intune, or MDM solutions
• CompTIA A+/Network+ or Microsoft certifications

Salary

• $60,000 - $75,000