Zero Impact Energy
Overview
Join to apply for the
Technical Support
role at
Zero Impact Energy . The Job Overview: This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is a mid to senior level role. We are looking for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. You will collaborate closely with sales and engineering teams, track project completion, and serve as the primary point of contact with our clients.
Location note: Newport Beach / Cypress / Huntington Beach / Irvine / Santa Ana areas mentioned in postings reflect potential opportunities as part of the role or related positions.
Company Description
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We operate under several government rebate programs and handle the full lifecycle of providing these products and services from Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.
Benefits
Competitive salary Health insurance Paid time off Training & development
Responsibilities Coordinate scheduling between several service providers and the internal team’s shifts to ensure 24/7 coverage for the EVOLV Charging platform.
Act as the frontline support for customer inquiries, providing timely and effective resolution to tickets and issues (Billing, account management, charging accessibility, troubleshooting hardware/software).
Work with the engineering team to understand the EV charging ecosystem, industry protocols (OCPP, OCPI, etc.), and how they affect serviceability.
Occasionally travel to the field to provide hands-on technical support for high-value customers.
Communicate regularly with Sales, Marketing, and Engineering to maintain product knowledge and quality standards.
Be the go-to person for understanding the EV charging process and common troubleshooting problems.
Provide technical guidance and training to support specialists to enhance troubleshooting skills.
Maintain understanding of the organization’s products, services, and technical infrastructure.
Prepare regular reports and dashboards to track KPIs such as ticket volume, resolution time, and customer satisfaction.
Analyze support data to identify trends and areas for improvement; propose recommendations to senior management.
Act as an escalation point for complex technical issues and help resolve them promptly.
Develop and maintain team training plans and a company-wide knowledge resource.
Requirements and Skills Bachelor’s degree in computer science, engineering, or related field, or equivalent experience.
Technical/diagnostic ability with analytical skills and basic mechanical skills.
5+ years of customer technical support experience solving technical problems.
Flexibility to cover for the team as needed.
Strong attention to detail and ability to identify and solve repetitive problems.
Background in EV charging or experience with EV charging organizations.
Equal Opportunity
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Job Type and Function Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Services for Renewable Energy
New opportunities and job postings related to Technical Support Specialist are listed on the site. Referrals increase your chances of interviewing.
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Join to apply for the
Technical Support
role at
Zero Impact Energy . The Job Overview: This role is in-office, Monday - Friday, 9:00 AM to 6:00 PM in Costa Mesa, CA. This is a mid to senior level role. We are looking for highly motivated individuals with a background in EVSE/OCPP customer service, coupled with excellent communication skills. As a Technical Support representative, your primary responsibility will be to support and communicate updates with clients. You will collaborate closely with sales and engineering teams, track project completion, and serve as the primary point of contact with our clients.
Location note: Newport Beach / Cypress / Huntington Beach / Irvine / Santa Ana areas mentioned in postings reflect potential opportunities as part of the role or related positions.
Company Description
We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage and Hydroponic systems. We operate under several government rebate programs and handle the full lifecycle of providing these products and services from Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S.
Benefits
Competitive salary Health insurance Paid time off Training & development
Responsibilities Coordinate scheduling between several service providers and the internal team’s shifts to ensure 24/7 coverage for the EVOLV Charging platform.
Act as the frontline support for customer inquiries, providing timely and effective resolution to tickets and issues (Billing, account management, charging accessibility, troubleshooting hardware/software).
Work with the engineering team to understand the EV charging ecosystem, industry protocols (OCPP, OCPI, etc.), and how they affect serviceability.
Occasionally travel to the field to provide hands-on technical support for high-value customers.
Communicate regularly with Sales, Marketing, and Engineering to maintain product knowledge and quality standards.
Be the go-to person for understanding the EV charging process and common troubleshooting problems.
Provide technical guidance and training to support specialists to enhance troubleshooting skills.
Maintain understanding of the organization’s products, services, and technical infrastructure.
Prepare regular reports and dashboards to track KPIs such as ticket volume, resolution time, and customer satisfaction.
Analyze support data to identify trends and areas for improvement; propose recommendations to senior management.
Act as an escalation point for complex technical issues and help resolve them promptly.
Develop and maintain team training plans and a company-wide knowledge resource.
Requirements and Skills Bachelor’s degree in computer science, engineering, or related field, or equivalent experience.
Technical/diagnostic ability with analytical skills and basic mechanical skills.
5+ years of customer technical support experience solving technical problems.
Flexibility to cover for the team as needed.
Strong attention to detail and ability to identify and solve repetitive problems.
Background in EV charging or experience with EV charging organizations.
Equal Opportunity
Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Job Type and Function Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Services for Renewable Energy
New opportunities and job postings related to Technical Support Specialist are listed on the site. Referrals increase your chances of interviewing.
#J-18808-Ljbffr