Zero Impact Energy
Overview
This is a mid- to senior-level Technical Support Manager role. We are looking for highly motivated individuals with a background in EVSE/OCPP customer service and excellent communication skills. As a Technical Support Manager, your primary responsibility will be to support and communicate updates with clients, collaborate with sales and engineering teams, and track project completion. This is an exceptional opportunity to work in the EV charging and renewable energy industry. Company
Zero Impact Solutions is an end-to-end renewable energy provider offering products to commercial and enterprise clients in EV charging solutions, fleet electrification, solar micro-grids, energy storage, and hydroponic systems. We operate under government rebate programs to maintain steady revenues and handle the full lifecycle from Sales and Provisioning to Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor with crews in CA and the rest of the U.S. Benefits Retirement Plan Dental insurance Health insurance Paid time off Training & development Responsibilities
Coordinate scheduling between service providers and internal shifts to ensure 24/7 coverage for the EVOLV Charging platform. Act as frontline support for customer inquiries, providing timely resolution to tickets related to billing, account management, charging accessibility, or troubleshooting hardware and software. Communicate department goals and pertinent information to Technical Support team members clearly and promptly. Monitor team performance and provide coaching to promote excellence. Work with the engineering team to understand the EV charging ecosystem, industry protocols (e.g., OCPP, OCPI), and how they affect serviceability. Occasionally travel to the field to provide hands-on technical support for high-value customers. Maintain regular communication with Sales, Marketing, and Engineering to stay aligned on product features and quality standards. Be the go-to person for understanding the EV charging process and common troubleshooting problems. Provide technical guidance and training to support specialists to enhance their skills. Maintain deep understanding of the organization’s products, services, and technical infrastructure. Prepare reports and dashboards to track KPIs such as ticket volume, resolution time, customer satisfaction, and KPI trends. Analyze support data to identify trends and root causes, recommending improvements to senior management. Act as escalation point for complex technical issues and guide prompt resolution. Develop and maintain technical training plans and support the creation of a knowledge resource for related materials and technologies. Requirements and skills
Bachelor’s degree in computer science, engineering, or related field, or equivalent experience. 3+ years of leadership experience managing technically focused agents. Technical/diagnostic ability with analytical problem-solving and basic mechanical skills. 5+ years of customer technical support experience solving technical problems. Experience building and staffing a technical support team from the ground up. Experience designing and maintaining a technical support program. Flexibility to cover for the team as needed. Attention to detail and ability to identify and solve repetitive problems. Background in EV charging or experience at an existing organization. History of leading technical teams with ten or more members. Experience building a technical support program from scratch with measurable success. Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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This is a mid- to senior-level Technical Support Manager role. We are looking for highly motivated individuals with a background in EVSE/OCPP customer service and excellent communication skills. As a Technical Support Manager, your primary responsibility will be to support and communicate updates with clients, collaborate with sales and engineering teams, and track project completion. This is an exceptional opportunity to work in the EV charging and renewable energy industry. Company
Zero Impact Solutions is an end-to-end renewable energy provider offering products to commercial and enterprise clients in EV charging solutions, fleet electrification, solar micro-grids, energy storage, and hydroponic systems. We operate under government rebate programs to maintain steady revenues and handle the full lifecycle from Sales and Provisioning to Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor with crews in CA and the rest of the U.S. Benefits Retirement Plan Dental insurance Health insurance Paid time off Training & development Responsibilities
Coordinate scheduling between service providers and internal shifts to ensure 24/7 coverage for the EVOLV Charging platform. Act as frontline support for customer inquiries, providing timely resolution to tickets related to billing, account management, charging accessibility, or troubleshooting hardware and software. Communicate department goals and pertinent information to Technical Support team members clearly and promptly. Monitor team performance and provide coaching to promote excellence. Work with the engineering team to understand the EV charging ecosystem, industry protocols (e.g., OCPP, OCPI), and how they affect serviceability. Occasionally travel to the field to provide hands-on technical support for high-value customers. Maintain regular communication with Sales, Marketing, and Engineering to stay aligned on product features and quality standards. Be the go-to person for understanding the EV charging process and common troubleshooting problems. Provide technical guidance and training to support specialists to enhance their skills. Maintain deep understanding of the organization’s products, services, and technical infrastructure. Prepare reports and dashboards to track KPIs such as ticket volume, resolution time, customer satisfaction, and KPI trends. Analyze support data to identify trends and root causes, recommending improvements to senior management. Act as escalation point for complex technical issues and guide prompt resolution. Develop and maintain technical training plans and support the creation of a knowledge resource for related materials and technologies. Requirements and skills
Bachelor’s degree in computer science, engineering, or related field, or equivalent experience. 3+ years of leadership experience managing technically focused agents. Technical/diagnostic ability with analytical problem-solving and basic mechanical skills. 5+ years of customer technical support experience solving technical problems. Experience building and staffing a technical support team from the ground up. Experience designing and maintaining a technical support program. Flexibility to cover for the team as needed. Attention to detail and ability to identify and solve repetitive problems. Background in EV charging or experience at an existing organization. History of leading technical teams with ten or more members. Experience building a technical support program from scratch with measurable success. Zero Impact Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
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