Hyundai Capital
Overview
Hyundai Capital America offers a wide range of financial products through Hyundai Motor Finance, Genesis Finance, and Kia Finance to meet the needs of customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. We strive to be a leader in financing freedom of movement and are committed to growing, innovating, and diversifying while supporting skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We Take Care of Our People As an employee of HCA, you are eligible for the following benefits: Medical, Dental and Vision plans with no-cost and low-cost options; immediate 401(k) matching and vesting; vehicle purchase and lease discounts plus monthly vehicle allowances; and Paid Volunteer Time Off with company charitable matching. What to Expect
The Associate, Dispute Resolution provides resolution to escalated credit disputes and debt validation requests received through multiple channels. This role involves researching concerns, identifying root cause, and communicating the final resolution to the customer and applicable entities. It requires investigating and responding to customer or third-party inquiries while identifying opportunities to drive operational and performance improvements. Assistance across servicing functions (e.g., Mailroom, Payment Processing, and other departments) may be required to meet business needs. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience. What You Will Do
Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building. Research accounts to ensure credit information is reported accurately and respond to customer and third-party correspondence with the results of the investigation. Identify opportunities to drive operational and performance improvements across the department and company. Assist as needed with various servicing functions by working with departments/teams to solve intricate problems, driving excellence in customer service while mitigating business risk. Work individually and as a team to ensure process flow and productivity SLAs are met. 2.
Assist in identifying process improvements
that positively impact the customer experience. Collaborate with leadership, Training and QA teams to recommend coaching opportunities or policy changes to improve customer satisfaction. 3. Report trends and/or service issues to the leadership team. 4. Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual and department performance. 5. Perform all other duties as assigned. Qualifications
What You Will Bring Minimum 3 years automotive or general finance experience Prior customer service experience in a role responsible for escalations Minimum 5 years customer service experience preferred High school graduate required Excellent oral and written communication skills with good judgment and discretion Proven ability to effectively resolve customer concerns Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred Knowledge of HCA servicing products, processes and procedures is preferred Proactive approach to responsibilities with ability to organize and prioritize multiple tasks Employees in this class are subject to extended periods of sitting, standing, and walking. Work is performed in an office environment. Salary information and privacy notices: The posted salary range reflects factors including skill sets, experience, training, licensure and certifications, geographic location, and business needs. This notice and privacy information comply with applicable laws and policies.
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Hyundai Capital America offers a wide range of financial products through Hyundai Motor Finance, Genesis Finance, and Kia Finance to meet the needs of customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. We strive to be a leader in financing freedom of movement and are committed to growing, innovating, and diversifying while supporting skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We Take Care of Our People As an employee of HCA, you are eligible for the following benefits: Medical, Dental and Vision plans with no-cost and low-cost options; immediate 401(k) matching and vesting; vehicle purchase and lease discounts plus monthly vehicle allowances; and Paid Volunteer Time Off with company charitable matching. What to Expect
The Associate, Dispute Resolution provides resolution to escalated credit disputes and debt validation requests received through multiple channels. This role involves researching concerns, identifying root cause, and communicating the final resolution to the customer and applicable entities. It requires investigating and responding to customer or third-party inquiries while identifying opportunities to drive operational and performance improvements. Assistance across servicing functions (e.g., Mailroom, Payment Processing, and other departments) may be required to meet business needs. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience. What You Will Do
Provide customers with resolution to escalated credit disputes and debt validation requests received through multiple channels with a focus on retention and relationship building. Research accounts to ensure credit information is reported accurately and respond to customer and third-party correspondence with the results of the investigation. Identify opportunities to drive operational and performance improvements across the department and company. Assist as needed with various servicing functions by working with departments/teams to solve intricate problems, driving excellence in customer service while mitigating business risk. Work individually and as a team to ensure process flow and productivity SLAs are met. 2.
Assist in identifying process improvements
that positively impact the customer experience. Collaborate with leadership, Training and QA teams to recommend coaching opportunities or policy changes to improve customer satisfaction. 3. Report trends and/or service issues to the leadership team. 4. Performance Coaching: Actively participate in coaching and development sessions/trainings to enhance individual and department performance. 5. Perform all other duties as assigned. Qualifications
What You Will Bring Minimum 3 years automotive or general finance experience Prior customer service experience in a role responsible for escalations Minimum 5 years customer service experience preferred High school graduate required Excellent oral and written communication skills with good judgment and discretion Proven ability to effectively resolve customer concerns Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred Knowledge of HCA servicing products, processes and procedures is preferred Proactive approach to responsibilities with ability to organize and prioritize multiple tasks Employees in this class are subject to extended periods of sitting, standing, and walking. Work is performed in an office environment. Salary information and privacy notices: The posted salary range reflects factors including skill sets, experience, training, licensure and certifications, geographic location, and business needs. This notice and privacy information comply with applicable laws and policies.
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