Kentucky Staffing
Patient Relations Assistant
University of Kentucky Equal Employment Opportunity/M/F/Disability/Protected Veteran Status. Posting Details Job Title: Patient Relations Assistant - UK Advanced Eyecare Shriner's Hospital Ophthalmology Clinic Working Title: Patient Relations Assistant - UK Advanced Eyecare Shriner's Hospital Ophthalmology Clinic Department Name: MG100: Physician Based Clinics Work Location: Lexington, KY Grade Level: 06 Salary Range: $16.20-24.82/hour Type of Position: Staff Position Time Status: Full-Time Required Education: HS Required Related Experience: 3.5 yrs Required License/Registration/Certification: None Physical Requirements: The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood-borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures. Shift: Day Shift. Monday through Friday. Job Summary: The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records. Skills / Knowledge / Abilities: The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. Preferred Education/Experience: 3.5 years of experience required Deadline to Apply: 09/16/2025 Our University Community: We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. Posting Specific Questions: Required fields are indicated with an asterisk (*). * How many years of paid work experience do you have in registering patients in a clinic setting? * None* More than 0, up through 1 year* More than 1 year, up through 3 years* More than 3 years up through 5 years* More than 5 years * How many years paid employment experience do you have in insurance verification? * None* More than 0, up through 1 year* More than 1 year, up through 3 years* More than 3 years, up through 5 years* More than 5 years Applicant Documents Required Documents 1. Resume Optional Documents Equal employment opportunity, including veterans and individuals with disabilities Apply Here
University of Kentucky Equal Employment Opportunity/M/F/Disability/Protected Veteran Status. Posting Details Job Title: Patient Relations Assistant - UK Advanced Eyecare Shriner's Hospital Ophthalmology Clinic Working Title: Patient Relations Assistant - UK Advanced Eyecare Shriner's Hospital Ophthalmology Clinic Department Name: MG100: Physician Based Clinics Work Location: Lexington, KY Grade Level: 06 Salary Range: $16.20-24.82/hour Type of Position: Staff Position Time Status: Full-Time Required Education: HS Required Related Experience: 3.5 yrs Required License/Registration/Certification: None Physical Requirements: The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood-borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures. Shift: Day Shift. Monday through Friday. Job Summary: The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records. Skills / Knowledge / Abilities: The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. Preferred Education/Experience: 3.5 years of experience required Deadline to Apply: 09/16/2025 Our University Community: We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. Posting Specific Questions: Required fields are indicated with an asterisk (*). * How many years of paid work experience do you have in registering patients in a clinic setting? * None* More than 0, up through 1 year* More than 1 year, up through 3 years* More than 3 years up through 5 years* More than 5 years * How many years paid employment experience do you have in insurance verification? * None* More than 0, up through 1 year* More than 1 year, up through 3 years* More than 3 years, up through 5 years* More than 5 years Applicant Documents Required Documents 1. Resume Optional Documents Equal employment opportunity, including veterans and individuals with disabilities Apply Here