neteffects
[Info]
This Houston based role will be responsible for desktop engineering, implementation, and support of our 25,000 employees in 2,000 locations within the US and Canada. This desktop engineering lead-role will collaborate with colleagues around the country and in Canada and is expected to take ownership of desktop engineering initiatives and projects. The role is also expected to contribute day-to-day Level III support of the client’s desktop infrastructure.
We are seeking a
Senior Intune/SCCM Engineer
for a fulltime direct hire 'hybrid' (office-home) position with our client in Houston TX. The right person will possess at least 12+ years supporting Microsoft operating systems and desktop hardware; and at least 4 years experience with Intune\SCCM. Preference will be given to candidates with a couple years of "lead" experience with Intune\SCCM in an enterprise corporate environment.
Preference will be candidates who denote their experience with:
Architecting and building images for use, preferably with an advanced understanding of Autopilot and system resets, as well as, using SCCM to create task sequences for deploying fully functional images. Support endpoint security function including CyberArk EPM, Windows Firewall, Crowdstrike, etc. RESPONSIBILITIES Advanced End User System Support
Provide Level 3 support for incidents and problems escalated from our Tier 1/2 support teams with a particular focus on PC hardware, operating systems, peripherals, IoT, and other devices managed by the team. Document root cause of issues and create knowledge base articles so the 1 st and 2 nd tier support teams can resolve at first contact. Support endpoint security function including CyberArk EPM, Windows Firewall, Crowdstrike, etc. Processes incoming tickets in a timely manner to ensure customers are taken care of in an appropriate time frame. System Administration and Engineering
Owns management of endpoints via Microsoft Intune and SCCM in a co-managed environment. Provides expert advice, support, and guidance for desktop engineering projects and day-to-day operations for the company’s business critical desktop hardware and software. Provides expertise in operating system performance monitoring, analysis, and tuning. Develops North American IT strategy for PC hardware, operating systems and other devices including security, IoT, and others. Maintains, upgrades, and troubleshoots the desktop and operating system platforms as well as other devices critical to the success of the Company. Manage private hosted or public cloud desktops in virtual desktop platforms (VDI) including Citrix Virtual Desktops, Hyper-V, and Microsoft Azure. Assists with global patching and vulnerability management efforts. Writes, tests, validates, and installs packages for software upgrades/patches. Prepares functional requirements and specifications for hardware acquisitions. Manages complex projects while following change management procedures and ITIL best practices. Develops timelines, flow charts, activity logs, schedules and facilitates recurring team meetings, writes business requirements, may write software test scripts and guide testers as well as drafts communications and job aids. Self manages workload-negotiating deadlines to meet expectations. Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from their manager. Adjusts quickly to new work structures, processes, requirements or cultures. Completes complex and unique assignments independently. Applies experience and knowledge of industry, company, policies, and regulations to resolve or recommend solutions. Discusses escalated issue recommendations with their manager. Recommends efficiencies to team and the manager. Documents work as part of deliverables, resulting in high quality materials for internal and external usage. Writes standard operating procedures (SOP) and develops job aids. May train colleagues on department procedures and standards. MINIMUM Requirements
Associate’s degree in Computer Science or a related discipline preferred At least twelve (12) years’ Microsoft operating systems and desktop hardware experience with increasing responsibilities. Microsoft desktop operating systems (Windows 10 and 11) and PC hardware architecture (HP, Lenovo, Dell) Expert knowledge of Microsoft Intune and SCCM, including the use of Group Policy, etc. Desktop applications and application packaging, i.e., Office 365, Endpoint Security (Crowdstrike, etc.), PAM or EPM tools (CyberArk, etc.), Remote Access Platforms (Palo Alto Global Protect, etc.). Server applications and services, (i.e., SCCM, SQL, Active Directory, WSUS, IIS, GPOs, etc.) Expert knowledge of desktop architecture build methodologies Expert knowledge of systems automation tools including PowerShell and VBScript
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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We are seeking a
Senior Intune/SCCM Engineer
for a fulltime direct hire 'hybrid' (office-home) position with our client in Houston TX. The right person will possess at least 12+ years supporting Microsoft operating systems and desktop hardware; and at least 4 years experience with Intune\SCCM. Preference will be given to candidates with a couple years of "lead" experience with Intune\SCCM in an enterprise corporate environment.
Preference will be candidates who denote their experience with:
Architecting and building images for use, preferably with an advanced understanding of Autopilot and system resets, as well as, using SCCM to create task sequences for deploying fully functional images. Support endpoint security function including CyberArk EPM, Windows Firewall, Crowdstrike, etc. RESPONSIBILITIES Advanced End User System Support
Provide Level 3 support for incidents and problems escalated from our Tier 1/2 support teams with a particular focus on PC hardware, operating systems, peripherals, IoT, and other devices managed by the team. Document root cause of issues and create knowledge base articles so the 1 st and 2 nd tier support teams can resolve at first contact. Support endpoint security function including CyberArk EPM, Windows Firewall, Crowdstrike, etc. Processes incoming tickets in a timely manner to ensure customers are taken care of in an appropriate time frame. System Administration and Engineering
Owns management of endpoints via Microsoft Intune and SCCM in a co-managed environment. Provides expert advice, support, and guidance for desktop engineering projects and day-to-day operations for the company’s business critical desktop hardware and software. Provides expertise in operating system performance monitoring, analysis, and tuning. Develops North American IT strategy for PC hardware, operating systems and other devices including security, IoT, and others. Maintains, upgrades, and troubleshoots the desktop and operating system platforms as well as other devices critical to the success of the Company. Manage private hosted or public cloud desktops in virtual desktop platforms (VDI) including Citrix Virtual Desktops, Hyper-V, and Microsoft Azure. Assists with global patching and vulnerability management efforts. Writes, tests, validates, and installs packages for software upgrades/patches. Prepares functional requirements and specifications for hardware acquisitions. Manages complex projects while following change management procedures and ITIL best practices. Develops timelines, flow charts, activity logs, schedules and facilitates recurring team meetings, writes business requirements, may write software test scripts and guide testers as well as drafts communications and job aids. Self manages workload-negotiating deadlines to meet expectations. Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from their manager. Adjusts quickly to new work structures, processes, requirements or cultures. Completes complex and unique assignments independently. Applies experience and knowledge of industry, company, policies, and regulations to resolve or recommend solutions. Discusses escalated issue recommendations with their manager. Recommends efficiencies to team and the manager. Documents work as part of deliverables, resulting in high quality materials for internal and external usage. Writes standard operating procedures (SOP) and develops job aids. May train colleagues on department procedures and standards. MINIMUM Requirements
Associate’s degree in Computer Science or a related discipline preferred At least twelve (12) years’ Microsoft operating systems and desktop hardware experience with increasing responsibilities. Microsoft desktop operating systems (Windows 10 and 11) and PC hardware architecture (HP, Lenovo, Dell) Expert knowledge of Microsoft Intune and SCCM, including the use of Group Policy, etc. Desktop applications and application packaging, i.e., Office 365, Endpoint Security (Crowdstrike, etc.), PAM or EPM tools (CyberArk, etc.), Remote Access Platforms (Palo Alto Global Protect, etc.). Server applications and services, (i.e., SCCM, SQL, Active Directory, WSUS, IIS, GPOs, etc.) Expert knowledge of desktop architecture build methodologies Expert knowledge of systems automation tools including PowerShell and VBScript
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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