Applied Innovation
Tier 2 IT Client Onsite Technician - Grand Rapids MI
Applied Innovation, Grand Rapids, Michigan, us, 49528
Applied Innovation Managed Network Services
Are you a Tier 2 technician who thrives in a hands-on environment, values autonomy, and enjoys solving real-world problems? Applied Innovation is looking for an experienced IT professional to join our Managed Network Services team in a hybrid client-facing and internal support role. In this position, you'll start off by spending three days each week at a key client site supporting their internal IT operations, and the remaining two days at our Grand Rapids office working with our broader IT team. This is not a field tech roleit's a true Tier 2 position focused on problem-solving, project execution, and infrastructure support in professional environments. You'll be the go-to person for diagnosing complex issues, supporting user systems, and helping improve how technology supports business across multiple environments. What You'll Do
Act as the primary Tier 2 technician at a dedicated client site three days/week Provide advanced support for Windows, macOS, servers, Microsoft Entra/Active Directory, Exchange, O365, and network environments Troubleshoot escalated desktop, server, network, and infrastructure issues Assist with patching, upgrades, security tools, cloud configuration, and documentation Work collaboratively with Tier 1 and Tier 3 teams to close loops on tickets and projects Maintain and update documentation in our internal systems and client-facing portals Travel between our Grand Rapids office and assigned client locations (all local) What Makes This Role Different
Autonomy with support You're trusted to lead solutions but backed by a knowledgeable and responsive team Consistent client work No daily dispatch chaos. You'll build deep familiarity and trust at your primary site Growth-focused Many of our Tier 2s have advanced into cloud, security, or engineering rolesyour path is supported Team-first culture We hire to fit our collaborative, respectful, and accountable environment Paid for every mile All travel between sites is fully reimbursed via a mileage stipend You'll Excel If You Have
3+ years of experience in a technical support or systems administration role Proficiency supporting environments with: Microsoft Entra AD and O365 Windows/macOS workstation support Exchange (on-premise/hybrid) Active Directory, DNS, DHCP Anti-virus and content filtering platforms Wired and wireless network troubleshooting Strong documentation habits and customer communication skills A high degree of self-motivation, problem-solving, and professionalism Requirements
3+ years in IT-related support or systems roles Valid driver's license and reliable transportation One of the following certifications (or ability to earn within 90 days): CompTIA A+, Network+, Server+ Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) Other relevant technical certification Benefits
Full medical, dental, and life insurance 401(k) with company match Paid vacation and holidays Onsite fitness center Career advancement support and training access Mileage reimbursement for all client travel About Applied Innovation
We're more than just an IT providerwe're a team that's passionate about helping businesses grow through smarter, more secure technology. Our environment is fast-paced but collaborative, and we invest in our people because we know that's how we grow.
Are you a Tier 2 technician who thrives in a hands-on environment, values autonomy, and enjoys solving real-world problems? Applied Innovation is looking for an experienced IT professional to join our Managed Network Services team in a hybrid client-facing and internal support role. In this position, you'll start off by spending three days each week at a key client site supporting their internal IT operations, and the remaining two days at our Grand Rapids office working with our broader IT team. This is not a field tech roleit's a true Tier 2 position focused on problem-solving, project execution, and infrastructure support in professional environments. You'll be the go-to person for diagnosing complex issues, supporting user systems, and helping improve how technology supports business across multiple environments. What You'll Do
Act as the primary Tier 2 technician at a dedicated client site three days/week Provide advanced support for Windows, macOS, servers, Microsoft Entra/Active Directory, Exchange, O365, and network environments Troubleshoot escalated desktop, server, network, and infrastructure issues Assist with patching, upgrades, security tools, cloud configuration, and documentation Work collaboratively with Tier 1 and Tier 3 teams to close loops on tickets and projects Maintain and update documentation in our internal systems and client-facing portals Travel between our Grand Rapids office and assigned client locations (all local) What Makes This Role Different
Autonomy with support You're trusted to lead solutions but backed by a knowledgeable and responsive team Consistent client work No daily dispatch chaos. You'll build deep familiarity and trust at your primary site Growth-focused Many of our Tier 2s have advanced into cloud, security, or engineering rolesyour path is supported Team-first culture We hire to fit our collaborative, respectful, and accountable environment Paid for every mile All travel between sites is fully reimbursed via a mileage stipend You'll Excel If You Have
3+ years of experience in a technical support or systems administration role Proficiency supporting environments with: Microsoft Entra AD and O365 Windows/macOS workstation support Exchange (on-premise/hybrid) Active Directory, DNS, DHCP Anti-virus and content filtering platforms Wired and wireless network troubleshooting Strong documentation habits and customer communication skills A high degree of self-motivation, problem-solving, and professionalism Requirements
3+ years in IT-related support or systems roles Valid driver's license and reliable transportation One of the following certifications (or ability to earn within 90 days): CompTIA A+, Network+, Server+ Microsoft Certified Professional (MCP) Cisco Certified Network Associate (CCNA) Other relevant technical certification Benefits
Full medical, dental, and life insurance 401(k) with company match Paid vacation and holidays Onsite fitness center Career advancement support and training access Mileage reimbursement for all client travel About Applied Innovation
We're more than just an IT providerwe're a team that's passionate about helping businesses grow through smarter, more secure technology. Our environment is fast-paced but collaborative, and we invest in our people because we know that's how we grow.