Tapestry
Overview
Chicago, IL, US The Lead Supervisor role is an integral part of the stores overall success; modeling the behaviors needed to directly impact all aspectsofourCompanysbusiness: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment. Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values Endorses, models and develops team to deliver Coachs Selling and Service expectations Enforces sales strategies, initiatives and growth across all categories Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers Productivity Management: holds sales team accountable for personal sales Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives Builds credibility and trust with team, as well with customersserving as a personal fashion advisor to deliver business results Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coachs Guide to Style Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives) Sensitive to customer and team needs and tailors approach by reading cues Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate Develops both self and individual product knowledge skills and remains aware of current collections Understands the positive sales impact staffing has on the business and recruits accordingly Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth Welcomes feedback and adapts behaviors; creates short- and long-term goals to achieve personal metrics and performance development Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s) Operations
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactively Demonstrates strong business acumen Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor Maintains interior and exterior upkeep of the building with partnership from the corporate office Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate actions as necessary Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures Leverages Coachs tools and technology to support relationship-building and clienteling efforts, including driving sales and achieving individual and team goals Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions Ensures all daily tasks are completed without negatively impacting service or Coach standards Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom-line oriented. Steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Uses customer information to improve products and services. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Generates new and unique ideas; makes connections among unrelated notions and is seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; can diffuse high-tension situations. Learning on The Fly: Learns quickly when facing new problems; is a versatile learner open to change; analyzes successes and failures for cues to improve; enjoys challenges of unfamiliar tasks. Perseverance: Pursues tasks with energy and drive, finishes tasks even in the face of resistance or setbacks. Dealing with Ambiguity: Can cope with change, shifts gears, acts without total picture, handles risk and uncertainty. Strategic Agility: Sees ahead clearly; anticipates future consequences and trends; creates credible strategies and plans. Building Effective Teams: Fosters team morale and open dialogue; supports shared wins; defines success for the whole team. Managerial Courage: Provides direct, actionable feedback; addresses problems promptly and takes necessary action. Additional Requirements
Experience: 1-3 years of previous retail experience (cashier/stock/sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and market competition. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie talkie, read price and product release sheets. Physical: Ability to work at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room; ability to climb, bend, and kneel; frequently lift and carry up to 25 pounds and, at times, up to 50 pounds to process shipments/transfers. Schedule: Ability to meet scheduling and availability expectations, including flexible schedule with nights, weekends, and holidays (high retail traffic and sales days). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustivelist of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position. These decisions are made without regard to protected characteristics under applicable law. Visit Coach at www.coach.com.
Nearest Major Market:
Chicago
Job Segment:
Brand Ambassador, Outside Sales, Marketing, Sales #J-18808-Ljbffr
Chicago, IL, US The Lead Supervisor role is an integral part of the stores overall success; modeling the behaviors needed to directly impact all aspectsofourCompanysbusiness: Sales and Operational Processes. This individual shows exemplary performance behaviors, not only with work performed, but by representing Coach at its highest standards. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store environment. Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values Endorses, models and develops team to deliver Coachs Selling and Service expectations Enforces sales strategies, initiatives and growth across all categories Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers Productivity Management: holds sales team accountable for personal sales Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives Builds credibility and trust with team, as well with customersserving as a personal fashion advisor to deliver business results Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coachs Guide to Style Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives) Sensitive to customer and team needs and tailors approach by reading cues Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate Develops both self and individual product knowledge skills and remains aware of current collections Understands the positive sales impact staffing has on the business and recruits accordingly Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth Welcomes feedback and adapts behaviors; creates short- and long-term goals to achieve personal metrics and performance development Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s) Operations
Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactively Demonstrates strong business acumen Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor Maintains interior and exterior upkeep of the building with partnership from the corporate office Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate actions as necessary Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures Leverages Coachs tools and technology to support relationship-building and clienteling efforts, including driving sales and achieving individual and team goals Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions Ensures all daily tasks are completed without negatively impacting service or Coach standards Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom-line oriented. Steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Uses customer information to improve products and services. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Generates new and unique ideas; makes connections among unrelated notions and is seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; can diffuse high-tension situations. Learning on The Fly: Learns quickly when facing new problems; is a versatile learner open to change; analyzes successes and failures for cues to improve; enjoys challenges of unfamiliar tasks. Perseverance: Pursues tasks with energy and drive, finishes tasks even in the face of resistance or setbacks. Dealing with Ambiguity: Can cope with change, shifts gears, acts without total picture, handles risk and uncertainty. Strategic Agility: Sees ahead clearly; anticipates future consequences and trends; creates credible strategies and plans. Building Effective Teams: Fosters team morale and open dialogue; supports shared wins; defines success for the whole team. Managerial Courage: Provides direct, actionable feedback; addresses problems promptly and takes necessary action. Additional Requirements
Experience: 1-3 years of previous retail experience (cashier/stock/sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and market competition. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie talkie, read price and product release sheets. Physical: Ability to work at a fast pace; communicate effectively with customers and team; maneuver the sales floor, shelves, and stock room; ability to climb, bend, and kneel; frequently lift and carry up to 25 pounds and, at times, up to 50 pounds to process shipments/transfers. Schedule: Ability to meet scheduling and availability expectations, including flexible schedule with nights, weekends, and holidays (high retail traffic and sales days). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustivelist of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position. These decisions are made without regard to protected characteristics under applicable law. Visit Coach at www.coach.com.
Nearest Major Market:
Chicago
Job Segment:
Brand Ambassador, Outside Sales, Marketing, Sales #J-18808-Ljbffr