Coach
Overview
Lead Supervisor I - Coach Men's
at
Coach
is an integral part of the stores success, modeling behaviors needed to drive Sales and Operational Processes. This role demonstrates exemplary performance and represents Coach to the highest standards; acts as a versatile team member who can adapt to all roles within the store environment. Responsibilities
Sales : Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values. Endorses, models and develops team to deliver Coachs Selling and Service expectations. Enforces sales strategies, initiatives and growth across all categories. Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results. Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results-driven, including through team selling and selling to multiple customers. Productivity Management: holds sales team accountable for personal sales. Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives. Builds credibility and trust with team and customers; serves as a personal fashion advisor to deliver business results. Creates positive impressions with store team and customers by presenting professional attire aligned with Coachs Guide to Style. Acts as a brand ambassador in the local market to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives). Sensitive to customer and team needs and tailors approach by reading cues. Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate. Develops both self and product knowledge skills and remains aware of current collections. Understands the positive sales impact staffing has on the business and recruits accordingly. Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals; delegates and empowers others and encourages individual growth. Welcomes feedback and adapts behaviors; creates short- and long-term goals to achieve personal metrics and performance development. Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s). Operations : Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively. Demonstrates strong business acumen. Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor. Maintains interior and exterior upkeep of the building with partnership from the corporate office. Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary. Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures. Leverages Coachs tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals. Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions. Ensures all daily tasks are completed without negatively impacting service of Coach standards. Additional Requirements
Age:
MUST BE 18+ Competencies Required
Drive for Results:
Can be counted on to exceed goals; consistently among the top performers; bottom-line oriented; drives self and others to achieve results. Customer Focus:
Dedicated to meeting the expectations of internal and external customers; gets firsthand customer information and uses it to improve products and services; establishes and maintains effective relationships with customers. Creativity:
Generates new and unique ideas; connects unrelated notions; is seen as original and value-added in brainstorming settings. Interpersonal Savvy:
Relates well to all kinds of people inside and outside the organization; builds rapport; maintains diplomacy and tact; can diffuse high-tension situations. Learning on The Fly:
Learns quickly when facing new problems; adaptable; analyzes successes and failures for cues to improve, experiments and will try new approaches. Perseverance:
Pursues tasks with energy, drive and a need to finish; rarely gives up, especially in the face of resistance or setbacks. Dealing with Ambiguity:
Handles change well; can act without having the total picture; remains calm when things are up in the air. Strategic Agility:
Sees ahead clearly; anticipates future consequences and trends; able to articulate credible visions and plans. Building Effective Teams:
Blends people into teams; fosters morale and teamwork; shares wins; encourages open dialogue; defines success for the whole team. Managerial Courage:
Provides direct, actionable feedback; addresses problems promptly; is not afraid to take negative action when necessary. Experience and Education
Experience:
13 years of retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkies, understand and read price and product release sheets. Physical:
Ability to execute at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, shelves, and stock room; climbing, bending, and kneeling required; ability to frequently lift and carry up to 25 pounds and, at times, up to 50 pounds for product shipments. Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including a flexible schedule that may require nights, weekends, and holidays during high retail traffic periods. Note
Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Equal Opportunity
Tapestry, Inc., the parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com. Job Details
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Management and Manufacturing Industries:
Retail Apparel and Fashion
#J-18808-Ljbffr
Lead Supervisor I - Coach Men's
at
Coach
is an integral part of the stores success, modeling behaviors needed to drive Sales and Operational Processes. This role demonstrates exemplary performance and represents Coach to the highest standards; acts as a versatile team member who can adapt to all roles within the store environment. Responsibilities
Sales : Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values. Endorses, models and develops team to deliver Coachs Selling and Service expectations. Enforces sales strategies, initiatives and growth across all categories. Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results. Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results-driven, including through team selling and selling to multiple customers. Productivity Management: holds sales team accountable for personal sales. Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives. Builds credibility and trust with team and customers; serves as a personal fashion advisor to deliver business results. Creates positive impressions with store team and customers by presenting professional attire aligned with Coachs Guide to Style. Acts as a brand ambassador in the local market to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives). Sensitive to customer and team needs and tailors approach by reading cues. Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate. Develops both self and product knowledge skills and remains aware of current collections. Understands the positive sales impact staffing has on the business and recruits accordingly. Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals; delegates and empowers others and encourages individual growth. Welcomes feedback and adapts behaviors; creates short- and long-term goals to achieve personal metrics and performance development. Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s). Operations : Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively. Demonstrates strong business acumen. Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor. Maintains interior and exterior upkeep of the building with partnership from the corporate office. Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary. Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures. Leverages Coachs tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals. Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions. Ensures all daily tasks are completed without negatively impacting service of Coach standards. Additional Requirements
Age:
MUST BE 18+ Competencies Required
Drive for Results:
Can be counted on to exceed goals; consistently among the top performers; bottom-line oriented; drives self and others to achieve results. Customer Focus:
Dedicated to meeting the expectations of internal and external customers; gets firsthand customer information and uses it to improve products and services; establishes and maintains effective relationships with customers. Creativity:
Generates new and unique ideas; connects unrelated notions; is seen as original and value-added in brainstorming settings. Interpersonal Savvy:
Relates well to all kinds of people inside and outside the organization; builds rapport; maintains diplomacy and tact; can diffuse high-tension situations. Learning on The Fly:
Learns quickly when facing new problems; adaptable; analyzes successes and failures for cues to improve, experiments and will try new approaches. Perseverance:
Pursues tasks with energy, drive and a need to finish; rarely gives up, especially in the face of resistance or setbacks. Dealing with Ambiguity:
Handles change well; can act without having the total picture; remains calm when things are up in the air. Strategic Agility:
Sees ahead clearly; anticipates future consequences and trends; able to articulate credible visions and plans. Building Effective Teams:
Blends people into teams; fosters morale and teamwork; shares wins; encourages open dialogue; defines success for the whole team. Managerial Courage:
Provides direct, actionable feedback; addresses problems promptly; is not afraid to take negative action when necessary. Experience and Education
Experience:
13 years of retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkies, understand and read price and product release sheets. Physical:
Ability to execute at a fast pace; ability to communicate effectively with customers and team; ability to maneuver the sales floor, shelves, and stock room; climbing, bending, and kneeling required; ability to frequently lift and carry up to 25 pounds and, at times, up to 50 pounds for product shipments. Schedule:
Ability to meet Coach Scheduling & Availability Expectations, including a flexible schedule that may require nights, weekends, and holidays during high retail traffic periods. Note
Note:
This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Equal Opportunity
Tapestry, Inc., the parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the requirements of the position and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. Visit Coach at www.coach.com. Job Details
Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Management and Manufacturing Industries:
Retail Apparel and Fashion
#J-18808-Ljbffr