Florida Department of Environmental Protection
OFFICE AUTOMATION ANALYST
Florida Department of Environmental Protection, Tallahassee, Florida, us, 32318
Office Automation Analyst - 37011170
Date: Sep 5, 2025 The State Personnel System is an E-Verify employer. For more information click on our Website Overview
The Department of Environmental Protections Office of Technology and Information Services (OTIS) is currently recruiting for an Office Automation Analyst. This is a technical position that provides first-level contact, problem resolution, and technical assistance on software, hardware, communications, network printers, and servers for the agency. The incumbent of this position will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous at all times in the interactions with customers. Responsibilities Identify and meet the needs of customers to provide excellent customer service. Represent the Department or the State when interacting with customers across all communication media and respond to incident/request service desk services as a customer service representative for the division. Provide first-level contact and problem resolution technical assistance regarding software, hardware, communications, network printers and servers for all users. Resolve user-reported problems using available tools and procedures. Support and respond to all service calls and maintain communication with customers throughout the problem resolution process. Escalate problems as appropriate following procedures. Provide troubleshooting and technical support via phone, web-based tools and email. Assist users with system use, account administration, outage reporting, bug reporting, availability, information assurance, use of web browsers, and use of desktop equipment. Log and route identified bugs or other technical problems that cannot be resolved without system modification or extensive technical research to Desktop Support or the appropriate system team. Enforce Service Desk service level agreements and monitor ticketing to ensure timely resolution and status updates. Develop technical writing to create written processes for the DEP Service Desk Tier 1 that aid in the development, use, and support of OTIS and DEP. Produce documents for both technical and non-technical personnel, implement Service Desk standards, and create procedures to ensure data processing, maintenance, security of data files and libraries, and utilization of equipment. Write user guides, manuals, technical specifications, training materials, user policies, and proposals for print and online media. Provide supervisory back-up support to the Distributed Computer Systems Administrator, including logging, tracking, routing, escalating, and responding to service requests; document actions taken in the problem-solving process; prioritize change incidents/service requests; resolve user-reported problems; and coordinate between customers and internal support staff. Perform other related tasks as requested.
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Date: Sep 5, 2025 The State Personnel System is an E-Verify employer. For more information click on our Website Overview
The Department of Environmental Protections Office of Technology and Information Services (OTIS) is currently recruiting for an Office Automation Analyst. This is a technical position that provides first-level contact, problem resolution, and technical assistance on software, hardware, communications, network printers, and servers for the agency. The incumbent of this position will represent OTIS and must be helpful, cooperative, polite, respectful, and courteous at all times in the interactions with customers. Responsibilities Identify and meet the needs of customers to provide excellent customer service. Represent the Department or the State when interacting with customers across all communication media and respond to incident/request service desk services as a customer service representative for the division. Provide first-level contact and problem resolution technical assistance regarding software, hardware, communications, network printers and servers for all users. Resolve user-reported problems using available tools and procedures. Support and respond to all service calls and maintain communication with customers throughout the problem resolution process. Escalate problems as appropriate following procedures. Provide troubleshooting and technical support via phone, web-based tools and email. Assist users with system use, account administration, outage reporting, bug reporting, availability, information assurance, use of web browsers, and use of desktop equipment. Log and route identified bugs or other technical problems that cannot be resolved without system modification or extensive technical research to Desktop Support or the appropriate system team. Enforce Service Desk service level agreements and monitor ticketing to ensure timely resolution and status updates. Develop technical writing to create written processes for the DEP Service Desk Tier 1 that aid in the development, use, and support of OTIS and DEP. Produce documents for both technical and non-technical personnel, implement Service Desk standards, and create procedures to ensure data processing, maintenance, security of data files and libraries, and utilization of equipment. Write user guides, manuals, technical specifications, training materials, user policies, and proposals for print and online media. Provide supervisory back-up support to the Distributed Computer Systems Administrator, including logging, tracking, routing, escalating, and responding to service requests; document actions taken in the problem-solving process; prioritize change incidents/service requests; resolve user-reported problems; and coordinate between customers and internal support staff. Perform other related tasks as requested.
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