Mindlance
Senior Technician - Network Operations Center (NOC) - MESSAGING
Mindlance, Frisco, Texas, United States, 75034
Senior Technician - Network Operations Center (NOC) - MESSAGING
We are requesting candidates for two night-shift NOC Technician positions supporting Messaging. Dallas or Kansas City preferred for required in office attendance.
Shift Structure: The 10-hour shifts will be 4 nights per week, totaling 40 hours. (Sun-Wed or Mon-Thu)
Shift Timing: All shifts are overnight, running from 9:00 PM to 7:00 AM CT.
Remote vs. Onsite Work: These roles are primarily remote, but technicians will be required to report to the Telecommunication office one night per week. The specific in-office night can be scheduled based on team needs and individual availability. During onboarding they will need to work in the daytime for a week to get some training completed and all access requests sent in.
Role Level • Senior Technician (Non-engineering role). Scope and Responsibilities • Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging). • Provide leadership in managing network outages from localized incidents to network-wide events. • Lead and mentor NOC personnel, offering technical guidance and skill development. • Develop and maintain training programs and operational documentation. • Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress. • Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution. • Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues. • Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance. • Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues. • Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk. • Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues. • Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors. • Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Technical Experience and Skills • 4-7 years of technical experience in telecom or network operations. • Proficiency in messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore. • Strong expertise in 5G core functions like AMF, SMF, UPF, NRF, and NSSF. • Understanding of 5G core networking protocols, such as Diameter and SIP • Experienced using diagnostic tools including Wireshark, tcpdump, OpenSearch, and Splunk. • Effective leadership, communication, and documentation skills. • Proficient in using standard tools such as Microsoft Office and relevant network databases.
Education • High School Diploma or GED (required). Work Schedule and Travel • 10-hour shifts. • Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
We are requesting candidates for two night-shift NOC Technician positions supporting Messaging. Dallas or Kansas City preferred for required in office attendance.
Shift Structure: The 10-hour shifts will be 4 nights per week, totaling 40 hours. (Sun-Wed or Mon-Thu)
Shift Timing: All shifts are overnight, running from 9:00 PM to 7:00 AM CT.
Remote vs. Onsite Work: These roles are primarily remote, but technicians will be required to report to the Telecommunication office one night per week. The specific in-office night can be scheduled based on team needs and individual availability. During onboarding they will need to work in the daytime for a week to get some training completed and all access requests sent in.
Role Level • Senior Technician (Non-engineering role). Scope and Responsibilities • Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging). • Provide leadership in managing network outages from localized incidents to network-wide events. • Lead and mentor NOC personnel, offering technical guidance and skill development. • Develop and maintain training programs and operational documentation. • Communicate effectively with internal and external stakeholders regarding service impacts and resolution progress. • Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution. • Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues. • Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance. • Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues. • Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk. • Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues. • Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors. • Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Technical Experience and Skills • 4-7 years of technical experience in telecom or network operations. • Proficiency in messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore. • Strong expertise in 5G core functions like AMF, SMF, UPF, NRF, and NSSF. • Understanding of 5G core networking protocols, such as Diameter and SIP • Experienced using diagnostic tools including Wireshark, tcpdump, OpenSearch, and Splunk. • Effective leadership, communication, and documentation skills. • Proficient in using standard tools such as Microsoft Office and relevant network databases.
Education • High School Diploma or GED (required). Work Schedule and Travel • 10-hour shifts. • Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."