Mindlance
Technician - Network Operations Center (NOC) - PACKET CORE
We are requesting candidates for one night-shift NOC Technician position supporting Packet Core. Dallas or Kansas City preferred for required in office attendance. 4 consecutive days of 10-hour Night shifts 4 shifts will be night shifts only, little to no possibility of these turning into day shifts and they don't do rotations either. The shift would be a Sunday night through Wednesday night shift with an on call shift after they are trained, usually after about 3 months of one on call night per 2 weeks. The hours are going to be from 8:00 pm or 9:00 pm Central to 6:00 am or 7:00 am Central. Can adjust either way. Follow the current TMO policy for their 10-hour night shift of 1 night in office mandatory at minimum and 3 work from home. Always welcome to work in office more than the minimum and it is encouraged during training for the face-to-face interaction and help with getting the hang of things.
Role Level • Technician (Non-engineering role). Scope and Responsibilities • Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution. • Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues. • Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance. • Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues. • Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk. • Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues. • Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors. • Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Technical Experience and Skills • Proficiency in packet core telecom systems including UPF, SMF, GGSN, MME, AMF, NRF, SMSF, NEF, SGSN, MAG, & ePDG. • Understanding of telecom protocols (Diameter, HTTP, SIP) and wireless network architecture. • Competence in monitoring and operational support tools (One Console, Splunk, OpenSearch, etc.). • Strong communication skills and familiarity with databases and Microsoft Office tools.
Education • High School Diploma or GED (required). Work Schedule and Travel • 10-hour shifts; availability for on-call support.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."
We are requesting candidates for one night-shift NOC Technician position supporting Packet Core. Dallas or Kansas City preferred for required in office attendance. 4 consecutive days of 10-hour Night shifts 4 shifts will be night shifts only, little to no possibility of these turning into day shifts and they don't do rotations either. The shift would be a Sunday night through Wednesday night shift with an on call shift after they are trained, usually after about 3 months of one on call night per 2 weeks. The hours are going to be from 8:00 pm or 9:00 pm Central to 6:00 am or 7:00 am Central. Can adjust either way. Follow the current TMO policy for their 10-hour night shift of 1 night in office mandatory at minimum and 3 work from home. Always welcome to work in office more than the minimum and it is encouraged during training for the face-to-face interaction and help with getting the hang of things.
Role Level • Technician (Non-engineering role). Scope and Responsibilities • Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution. • Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues. • Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance. • Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues. • Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk. • Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues. • Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors. • Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.
Technical Experience and Skills • Proficiency in packet core telecom systems including UPF, SMF, GGSN, MME, AMF, NRF, SMSF, NEF, SGSN, MAG, & ePDG. • Understanding of telecom protocols (Diameter, HTTP, SIP) and wireless network architecture. • Competence in monitoring and operational support tools (One Console, Splunk, OpenSearch, etc.). • Strong communication skills and familiarity with databases and Microsoft Office tools.
Education • High School Diploma or GED (required). Work Schedule and Travel • 10-hour shifts; availability for on-call support.
EEO:
"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."