Chukchansi Gold Resort & Casino
Training Program Facilitator
To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year. Job Description
SUMMARY: Responsible for facilitation of all CGRC training program modules. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Interacts effectively with the public and Team Members. Performs excellent customer service at all time. Assists with the formulation of teaching outlines and instructional methods to be used for individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops for all Team Members. Assists in the review, evaluation, and modification of existing and proposed programs and recommends appropriate changes. Implements training modules as assigned for Team Members and management. Assist with coordination and implementation of special Team Member recognition and engagement events. Assists with scheduling Team Members and instructors for designated departments and training classes. Assists with maintenance of accurate records in the training database for Team Members in assigned areas of responsibility showing attendance and successful completion of required and voluntary classes. Facilitates course tests to measure progress and evaluate effectiveness of training. Tracks, monitors, and reports on progress of Team Members, as assigned. Maintains sufficient inventory of necessary training materials for assigned courses/programs. Confers regularly with department leaders to identify and assess training needs. May assist &/or provide temporary coverage to other specialty areas in HR (benefits, recruiting, team relations, or administration). Performs any reasonable request made by management, including but not limited to ushering and ticket processing for CGRC events. PERFORMANCE REQUIREMENTS To perform this job successfully, an individual must be able to satisfactorily: Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests. Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures. Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times. Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity. Demonstrate a desire to succeed and willingness to help others succeed. Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity. Serve as contributing Team Member of CGRC enhancing operations in all its business endeavors. Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: Bachelor's degree in education or related field preferred. Two years' experience in training or group facilitation or three to four years' experience in a related industry; or an equivalent combination of education and experience that enables performance in all aspects of the position. SPECIAL QUALIFICATIONS: Bilingual (English/Spanish) required. Attention to detail required, as well as strong organizational, written, and verbal communication skills. Must be able to clearly explain and demonstrate concepts and skills to others. Knowledge of instructional methods and training techniques including curriculum development, learning theory, group and individual teaching techniques, and test design principles. Must be computer literate in appropriate software. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, Team Members, and the general public. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is regularly required to stand; walk; sit; use hands to finger, handle or feel objects tools or controls; and reach with hands and arms. The Team Member is occasionally required to balance, stoop, kneel, crouch or crawl. The Team Member will occasionally be required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Team Member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. When on the Casino floor the noise level increases to loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.
To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley! Chukchansi Gold team members enjoy unrivaled perks. You'll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park. Voted the Valley's No. 1 best local employer, Chukchansi Gold Resort & Casino is California's premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year. Job Description
SUMMARY: Responsible for facilitation of all CGRC training program modules. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Interacts effectively with the public and Team Members. Performs excellent customer service at all time. Assists with the formulation of teaching outlines and instructional methods to be used for individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops for all Team Members. Assists in the review, evaluation, and modification of existing and proposed programs and recommends appropriate changes. Implements training modules as assigned for Team Members and management. Assist with coordination and implementation of special Team Member recognition and engagement events. Assists with scheduling Team Members and instructors for designated departments and training classes. Assists with maintenance of accurate records in the training database for Team Members in assigned areas of responsibility showing attendance and successful completion of required and voluntary classes. Facilitates course tests to measure progress and evaluate effectiveness of training. Tracks, monitors, and reports on progress of Team Members, as assigned. Maintains sufficient inventory of necessary training materials for assigned courses/programs. Confers regularly with department leaders to identify and assess training needs. May assist &/or provide temporary coverage to other specialty areas in HR (benefits, recruiting, team relations, or administration). Performs any reasonable request made by management, including but not limited to ushering and ticket processing for CGRC events. PERFORMANCE REQUIREMENTS To perform this job successfully, an individual must be able to satisfactorily: Perform job duties, demonstrate excellent work habits, and deliver exceptional service to internal and external guests. Exhibit the highest degree of professionalism, including appearance, attendance, reliability, teamwork, ethics, integrity, and comply with all governing policies and procedures. Employ positive and professional communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times. Maintain a high level of organization, including an orderly and neat work area and excellent time management skills leading to the highest levels of productivity. Demonstrate a desire to succeed and willingness to help others succeed. Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity. Serve as contributing Team Member of CGRC enhancing operations in all its business endeavors. Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: Bachelor's degree in education or related field preferred. Two years' experience in training or group facilitation or three to four years' experience in a related industry; or an equivalent combination of education and experience that enables performance in all aspects of the position. SPECIAL QUALIFICATIONS: Bilingual (English/Spanish) required. Attention to detail required, as well as strong organizational, written, and verbal communication skills. Must be able to clearly explain and demonstrate concepts and skills to others. Knowledge of instructional methods and training techniques including curriculum development, learning theory, group and individual teaching techniques, and test design principles. Must be computer literate in appropriate software. LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, Team Members, and the general public. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is regularly required to stand; walk; sit; use hands to finger, handle or feel objects tools or controls; and reach with hands and arms. The Team Member is occasionally required to balance, stoop, kneel, crouch or crawl. The Team Member will occasionally be required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an Team Member encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. When on the Casino floor the noise level increases to loud. When on the casino floor, the Team Member will be exposed to a smoke-filled environment.