ClearanceJobs
Top Secret/Sci It Support
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. May coach and provide guidance to less-experienced professionals. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. Required Skills: Customer service ServiceNow Ticketing System Shift: Sat & Sun 6am - 8pm & Mon 6am - 2pm (Training M-F 6 am-2pm) (36 hours)
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software. May coach and provide guidance to less-experienced professionals. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. Required Skills: Customer service ServiceNow Ticketing System Shift: Sat & Sun 6am - 8pm & Mon 6am - 2pm (Training M-F 6 am-2pm) (36 hours)