Receptionist - Spa Job at Sonoma, LLC in Sonoma

29 E MacArthur St, Sonoma, CA 95476, USA

Job Description

Posted Sunday, September 1, 2024 at 10:00 AM

Job Summary
The Hotel Spa Receptionist is the welcoming first point of contact for spa guests, ensuring a seamless and relaxing experience from arrival to departure. This role manages guest check-ins and check-outs, schedules appointments, assists with inquiries, processes payments, and oversees front desk operations with professionalism and care. By combining exceptional service with strong organizational skills, the Spa Receptionist helps create a tranquil environment that reflects the highest standards of hospitality.

Key Responsibilities

• Guest Experience & Customer Service
• Greet guests warmly, provide spa tours, and explain amenities, services, packages, and promotions.
• Manage guest check-ins and check-outs, confirming reservations, verifying information, and ensuring accurate records.
• Schedule appointments for treatments such as massages and facials using spa booking software.
• Answer phone calls, respond to emails, and handle guest inquiries and special requests promptly.
• Assist guests with lockers, robes, slippers, and other spa essentials.
• Offer towels, refreshments, and comfort items to enhance the spa experience.
• Maintain a welcoming, calm, and professional atmosphere throughout the spa.

Front Desk & Administrative Support

• Process payments, issue receipts, and handle cash or card transactions accurately.
• Reconcile daily transactions and prepare end-of-shift reports as required.
• Monitor appointment schedules and coordinate with therapists to ensure smooth service flow.
• Maintain accurate guest records and confidentiality of personal information.

Spa Facility Cleanliness & Maintenance

• Ensure all spa areas—including treatment rooms, locker rooms, saunas, steam rooms, lounges, and showers—are clean, sanitized, and well-maintained.
• Restock towels, linens, amenities, and refreshments regularly.
• Monitor spa equipment and promptly report maintenance issues.
• Launder linens and towels as needed and ensure all areas remain tidy and visually appealing.
• Follow strict health, safety, and sanitation guidelines.
• Prepare treatment rooms before and after each service to ensure smooth guest transitions.
• Assist therapists and staff with daily operations.
• Organize and maintain inventory of spa products, linens, and supplies.
• Communicate effectively with spa management, housekeeping, and hotel departments.

Sanitation, Safety & Compliance

• Adhere to health and safety regulations, sanitation standards, and infection control procedures.
• Maintain a clean and organized workspace across all spa and wellness areas.
• Safely handle chemicals, equipment, and supplies in compliance with SDS and OSHA guidelines.

Company Policies & Professionalism

• Follow all hotel policies, including time & attendance, grooming & uniform standards, meal & rest breaks, and professional conduct.
• Uphold confidentiality regarding guest information and preferences.
• Deliver courteous and respectful service to all guests and colleagues.

Skills & Qualifications

• Previous hospitality, customer service, or spa experience preferred.
• Strong attention to detail and commitment to cleanliness.
• Excellent communication, organizational, and interpersonal skills.
• Ability to multitask and remain efficient in a luxury spa environment.
• Basic knowledge of payment processing and cash-handling procedures.
• Ability to stand, walk, bend, push, pull, and lift up to 40 lbs. for extended periods.
• Perform cleaning and restocking duties across spa, pool, and fitness areas.
• Comfortable working in warm, humid, and aromatic environments.
• Available for flexible schedules, including nights, weekends, and holidays.
• Current Food Handler’s and Responsible Beverage Service (RBS or equivalent) certification, or ability to obtain upon hire.

As a Spa Receptionist, you embody the spirit of refined hospitality, welcoming each guest with warmth and grace. With exceptional attentiveness and seamless service, you ensure a tranquil, personalized experience that reflects the spa’s commitment to luxury, relaxation, and excellence.

Perform other duties as assigned by management.

About MacArthur Place:

Originally a historic estate, MacArthur Place has evolved into Sonoma’s premier luxury resort, featuring 69 elegantly designed rooms, farm-to-table dining, curated wine tastings, a tranquil spa, an outdoor heated pool, and a state-of-the-art fitness center. Our dedicated team is passionate about delivering unforgettable guest experiences while fostering a culture of excellence, diversity, and inclusivity.

Come Join Us:

If you are passionate about delivering exceptional guest service and creating a warm, relaxing spa experience, click on “Apply” above.

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

29 E MacArthur St, Sonoma, CA 95476, USA