TechDigital Corporation
Service Desk Agent
Summary: The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and/or incidents. The Agent manages requests via service desk software that tracks, follow-up and closure of incidents. Scope of Work Examples: Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem r...
Summary: The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and/or incidents. The Agent manages requests via service desk software that tracks, follow-up and closure of incidents. Scope of Work Examples: Trouble ticketing, triage, fixes, and dispatch, end-to-end problem management (ITSM), Access Control, Password Reset, problem r...